By tapping into Emotional Intelligence, participants can learn how to manage their reactions. It’s easy to fly off the handle but this course helps participants to be emotionally smarter in challenging situations. Instead of “locking horns” participants will learn a proven method to achieve better outcomes and keep safe.
At a glance your course covers:
What is Emotional Intelligence: different models analysis.
Core competencies: self-management; self-awareness; self-regulation; self-motivation and empathy
Role of EI at work — social skills; making an impact; creating a powerful first impression; assessing a situation
How to accurately perceive and interpret emotions
Understand different emotions and manage them in the workplace
Use emotions to facilitate thinking and break through roadblocks
Understand emotional meanings
Verbal and non-verbal communication
Calibrating levels of EI in Council
KEY LEARNING OUTCOMES
At the conclusion of this course participants will be able to:
Identify the benefits of emotional intelligence
Relate emotional intelligence to the workplace
Use the concepts and techniques in the workplace
Define and practice self-management, self-awareness, self-regulation, self-motivation and empathy
Relate with others in a non-verbal manner
Examine, interpret and manage emotions.
Use tools to regulate and gain control of one’s own emotions
Illustrate emotions using the right language
Effectively impact others
“No doubt emotional intelligence is more rare than book smarts, but my experience says it is actually more important in the making of a leader. You just can’t ignore it.”— Jack Welsh
NUTS AND BOLTS
Group Size: An ideal group size is 4–?10 participants.
Venue: For your convenience, you can choose to conduct this program at your offices. Alternatively, we can provide a venue at a small additional cost.
Cost: Upon request.
Target Audience: LG Employees who interact with internal or external difficult people.
Look at what you receive within 24 hours at no cost:
a program outline
a bio of a proposed facilitator
possible dates (if requested)