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Managers and leaders balance the need to be directive and supportive. It is also important to be caring and compassionate; however there are situations which do require a more directive style.

Plan of action

Managers and leaders balance the need to be directive and supportive. It is also important to be caring and compassionate; however there are situations which do require a more directive style.

  • How to be more directive in the workplace.
  • How to use different situational communicative styles.
  • How to identify your unique directive style.
  • How to maintain open communication in the workplace.
  • How to create rapport.
  • How to anticipate opposition thinking styles.
  • How to reduce information leaks and rumours.
  • How to set expectations and keep people informed.
  • How to manage people who don't want to be directed.

"A leader takes people where they want to go. A great leader takes people where they don't necessarily want to go, but ought to be." - Rosalyn Carter Key learning outcomes At the conclusion of this program participants will possess the skills to:

  • Set clear and reasonable expectations.
  • Describe what collaborative communication is.
  • Use directive language that is unambiguous.
  • Set a platform for dialogue.
  • Use the GROW model to understand staff needs.
  • Keep employees engaged and motivated.
  • Kick start crucial performance discussions.
  • Be aware of the dangers of symptomatic responses.
  • Practice expectations management.
  • Use consequences effective and fairly.
  • Negotiate when appropriate.
  • Construct clear and agreed action plans ensure directives are carried out.

Would you like to attend this program?

For maximum effectiveness, this program is best conducted as an in-house program.

Ideal group size: 4 - 12 participants.

Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost.

Duration: This program can be adapted to meet your requirements.

Cost: Price on request.

Target Audience: Supervisors, Team Leaders and Management.

If you would like more information on this training program, please contact: Melinda Kavanagh - Marketing Manager 03 9805 8000 Email:mkavanagh@preftrain.com