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Formalise the roles and responsibilities of Coaches in the Workplace
The “20” piece of 70:20:10 hinges on coaching abilities. Here is a chance to fine-tune coaching skills. It’s not unusual in the workplace for people to be pursuing different outcomes. You certainly want to avoid people counter-pulling in opposing
directions. Coaching is also a great opportunity to remove role ambiguity. Did
you know role ambiguity is the #1 cause of conflict in the workplace? Coaching other
people can be highly rewarding or highly frustrating. Participants will use the GROW
model as a proven framework to permeate 70:20:10 learning

At the conclusion of this course, participants will be able to:

  • Illustrate the roles and responsibilities of Coaches
  • Assess the current skill level of Coaches
  • Build experiential learning activities into your coaching
  • Develop active listening skills
  • Discuss the role of trust and rapport in the coaching role
  • Discuss the 4 biggest mistakes that coaches make
  • Analyse the GROW coaching model
  • Dealing with Resistance - role plays
  • Build Coaching Action Plans
  • Provide clear coaching development actions