Scroll down to read more
Get an instant quote
1300 323 752

Plan of action

Whether you are working in an acute health setting or an outpatient clinic, at some point you will be confronted with a difficult patient or carer. In this situation it is easy to lose sight of what you are trying to achieve. The key to dealing with difficult patients and carers is to focus on the immediate behaviour. Then diffuse the situation as quickly as possible and remain safe.

Key learning outcomes

At the conclusion of this program participants will possess the skills to:

  • Recognise symptoms of difficult behaviour
  • Describe the anger cycle
  • Evaluate motivators of difficult patients and carers
  • Identify systemic causes of difficult behaviour
  • Examine current response to difficult patients and carers
  • Develop strategies for deflecting anger
  • Understand how to take “time outs” on busy days
  • Improve personal emotional resilience
  • Develop coping mechanisms
  • Implement the ABC behavioural model

Would you like to attend this program?

  • For maximum effectiveness, this program is best conducted as an in-house program.
  • Ideal group size: 4 - 10 participants.
  • Venue: For your convenience, you can choose to conduct this program at your premises. Alternatively, we can provide a training venue at a small additional cost
  • Duration: This program can be conducted as a one day or half day program
  • Cost: Price on request.

If you would like more information on this training program, please contact: Preferred Training Networks on 03 9805 8000 Email:


Dealing with Difficult Patients & Carers 4.5 out of 5 based on 86 user ratings.