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“When we are no longer able to change a situation, we are challenged to change ourselves” – Victor Frankl

People deal with challenging situations in different ways. You’ve heard of the fight or flight responses from our primeval instincts. “Freeze” is also a recognised response. Although not always a good one, it still has its place. You might have faced a challenging situation and literally done nothing yet still achieved a good outcome. This program helps you reframe the situation and focus your energy on getting the best outcomes. This program is designed to assist participants to cope effectively with situations which could be classified as 'challenging'. Through an experiential learning process, participants will be guided through a journey of understanding as well as specific skill development in the areas of reflective listening, rapport building, developing self-awareness, assertiveness and delighting in diversity.

Key learning outcomes

At the conclusion of this program, you will be able to:

  • Develop rapport to generate relationships where none exist.
  • Identify root cause of the challenging situation.
  • Use reflective listening to gain an understanding of the situation.
  • Widen your perspective to capture stakeholder concerns.
  • View people as well intentioned.
  • Discover your communication style.
  • Create feedback loops.
  • Remain positive even when the going gets tough.
  • Conduct a 30 second personal safety audit.
  • Be more intuitive.
  • Avoid/substitute vocabulary that can add fuel to the fire.
  • Understand that people have different values and therefore different behaviours.
  • Manage the reactions of yourself and others.
  • Create boundaries clearly and effectively.

Would you like to attend this program?

For maximum effectiveness, this program is best conducted as an in-house program.

  • Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost.
  • Duration: This program can be adapted to meet your requirements.
  • Cost: Price on request.
  • Target Audience: Employees, Supervisors, Team Leaders, Senior Managers or CEOs.

Look at what you receive within 24 hours at no cost:

  • An obligation free proposal
  • A bio of a proposed trainer
  • Training cost

If you would like more information on this training program, please contact: Deborah | ddear@preftrain.com
Phone: 1300 323 752

Dealing with Challenging Situations 4.3 out of 5 based on 76 user ratings.

“When we are no longer able to change a situation, we are challenged to change ourselves” – Victor Frankl

People deal with challenging situations in different ways. You’ve heard of the fight or flight responses from our primeval instincts. “Freeze” is also a recognised response. Although not always a good one, it still has its place. You might have faced a challenging situation and literally done nothing yet still achieved a good outcome. This program helps you reframe the situation and focus your energy on getting the best outcomes. This program is designed to assist participants to cope effectively with situations which could be classified as 'challenging'. Through an experiential learning process, participants will be guided through a journey of understanding as well as specific skill development in the areas of reflective listening, rapport building, developing self-awareness, assertiveness and delighting in diversity.

Key learning outcomes

At the conclusion of this program, you will be able to:

  • Develop rapport to generate relationships where none exist.
  • Identify root cause of the challenging situation.
  • Use reflective listening to gain an understanding of the situation.
  • Widen your perspective to capture stakeholder concerns.
  • View people as well intentioned.
  • Discover your communication style.
  • Create feedback loops.
  • Remain positive even when the going gets tough.
  • Conduct a 30 second personal safety audit.
  • Be more intuitive.
  • Avoid/substitute vocabulary that can add fuel to the fire.
  • Understand that people have different values and therefore different behaviours.
  • Manage the reactions of yourself and others.
  • Create boundaries clearly and effectively.

Would you like to attend this program?

For maximum effectiveness, this program is best conducted as an in-house program.

  • Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost.
  • Duration: This program can be adapted to meet your requirements.
  • Cost: Price on request.
  • Target Audience: Employees, Supervisors, Team Leaders, Senior Managers or CEOs.

Look at what you receive within 24 hours at no cost:

  • An obligation free proposal
  • A bio of a proposed trainer
  • Training cost

If you would like more information on this training program, please contact: Deborah | ddear@preftrain.com
Phone: 1300 323 752

Dealing with Challenging Situations 4.3 out of 5 based on 76 user ratings.

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