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There are times when unexpected situations disrupt organisational functionality. This program is designed to give you and your people the skills to deal with a crisis that may occur at any time. Some organisations excel in periods of crisis because their people know what to do. Other organisations implode every time a crisis occurs.

How good are your crisis management skills?

Ask yourself the following questions:

  1. Can our people fix unexpected organisational problems?
  2. Can our people make fast and correct decisions during a crisis?
  3. Can our people read the signals of a potential crisis?
  4. Can our people map out a problem which might be intertwined with the organisational processes?
  5. Have our people got a proven platform to work from during a crisis?
  6. Do we have a culture that acknowledges intuition and interpretation?
  7. Do our people know the importance of risk management?
  8. Do our people periodically review the operational processes?
  9. Do our people set contingency plans?
  10. Are our people aware of the different types of crisis that occur in organisations?
  11. Do our people know what to say and what not to say?
  12. Can our people think on their feet?
  13. Do our people have allocated resources for managing crisis?
  14. Are our people aware of service recovery methodologies?
  15. Do our people know how to effectively manage anxiety, body language and stress levels during a crisis?

Key learning outcomes

Your Crisis Management program will give participants the skills to:

  • Understand the root cause of the crisis
  • Use key tools for managing a crisis
  • Report the crisis accurately in the beginning
  • Explain the type of crisis that exists
  • Predict any potential problems that could aggravate the crisis
  • Understand the importance of contingency planning
  • Analyze and interpret your action plan
  • Discuss the correlation between your crisis and risk management strategies
  • Apply the ARTR strategies for resolving the crisis
  • Ensure effective flow of communication within the organisation for managing crisis
  • Plan periodic reviews of the operational process
  • Conduct Strategic Thinking and Lateral Thinking - the main foundations of a Crisis Management Plan
  • Develop effective and momentary decision making skills
  • Build in knowledge loops for similar events

Would you like to attend this program?

For maximum effectiveness, this program is best conducted as an in-house program.

  • Ideal group size: 4 - 12 participants.
  • Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost.
  • Duration: This program can be adapted to meet your requirements.
  • Cost: Price on request.
  • Target Audience: Employees, Supervisors, Team Leaders, Senior Managers or CEOs.

If you would like more information on this training program, please contact:
Melinda Kavanagh - Marketing Manager
PH: 03 9805 8000
Email: or visit our website today.

Crisis Management Course 4.6 out of 5 based on 107 user ratings.