Eavesdrop in – Learn about the Courageous Conversations and Managing Performance
Courageous conversations are a critical part of Performance Management. They are also the hardest part as many people dislike conflict and avoid having these tough conversations. This program shows you a proven methodology of dovetailing performance management techniques and having tough conversations to raise the bar.
The program works best if it is split over 2 sessions.
The first session is an experiential learning session taking participants through world's best performance management practices. This includes managing reactions, preparing a plan, being assertive and being impartial.
Interval of at least 24 hours - Between the sessions participants identify performance gaps and opportunities. Participants are required to bring a proposed conversation action plan for each of their reports.
This session has a practical 'hands on' approach. Participants are taken out of their comfort zones and conduct demo courageous conversations. The conversations are critiqued and the feedback helps participants continuously improve and simultaneously gain confidence in their abilities to have tough conversations.
Key learning outcomes
The Performance Management session gives participants the skills to: