Recently there have been major savings and quality improvements in applying financial performance expectations and productivity across a number of portfolios, including health, defence, prisons, collection of household waste, transport and infrastructure.
Many Departments are adopting a contestability framework as a means of evaluating and improving service delivery and ultimately delivering better value. Contestability involves “testing” how services would rate in a competitive market.
If you are looking for contestability training, our course is ideal for you. This course encourages participants to look more broadly at the supply and elasticity of the market. Government is a big purchaser of services. Maybe you are an easy touch in some areas. Maybe a supplier is pulling the wool over your eyes. Maybe you simply want to improve your decision-making effectiveness. Whatever the reason, contestability is a proven and powerful framework that will give your department or team a reality check and improve overall effectiveness. Contestability is the key to improve service delivery and our course is designed to promote efficiency and responsiveness.
"Contestability theory was developed by the American economist, Will Baumol, who recognised that monopoly providers do not need to be exposed to actual competition in order to act competitively, but only the threat of competition."— Dr Goyal, 2010
At the conclusion of this course participants will be able to:
Help improve the prospects of more competition in service delivery
Add value to the quality of service delivery
Implement a contestability approach to your service delivery portfolio
Improve service outcomes for consumers
Evaluate how current service delivery measures against market standards
Improve successful delivery by identifying which contestability models work for different services
Expand the thinking of policy makers to the range of activities where contestability can deliver benefits
Apply contestability to strategic thinking and planning
NUTS AND BOLTS
This program can be facilitated at your officeGuidelines
Group Size: An ideal group size is 4–?10 participants.
Venue: For your convenience, you can choose to conduct this program at your offices. Alternatively, we can provide a venue at a small additional cost.
Duration: To fit with your timeframe.
Cost: Upon request.
Target Audience: Senior Managers, Middle Managers and Key Staff in Government.
Look at what you receive within 24 hours at no cost:
A program outline
A bio of a proposed facilitator
Possible dates (if requested)