The training process in six easy steps:
By working with one of our professional consultants, you can build a customised Client Service training program that suits your organisation and industry. Simply decide which blocks you would like in your Client Service training program and we will assemble them for you. Each block can be conducted in as little as an hour or as long as a day. You decide how many blocks you would like fitted into each day.
Participants are provided with relevant articles and case studies two weeks prior to the program commencing. Discussions during the training program will relate to these topics.
Delivery of The Building Blocks of Client Service TM training program.
A learning journal will accompany every workbook and participants will be encouraged throughout the training program to think of creative solutions to address issues within their working environment.
Approximately 3-4 weeks after the program a business coach will contact each participant to monitor their progress and add some individual ideas to address any struggle points.
RAITTM is a valid and reliable learning assessment tool which produces a return on your investment on any training program delivered. Developed by neuropsychologist, Dr Stan Rodski, this measurement system enables identifi cation of training which exceeds, meets or falls short of learning expectations.
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- S Rodski, Chief Psychologist, Melbourne Institute of Neuropsychological Diagnostics
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-R Larson, General Manager, American Chamber of Commerce
If you would like more information on this training program, please contact: Melinda Kavanagh - Marketing Manager: 03 9805 8000 Email: firstname.lastname@example.org