Supervisors often report feeling "stuck in the middle". This sandwich effect has a huge impact on productivity and morale. This course will help your supervisors find new and exciting challenges in their roles. Participants critique supervisory case studies and hypothetical issues from your industry. This course also introduces participants to a behavioural and attitudinal checklist to boost existing levels of employee engagement.
A random sample of 79 Supervisors from your industry completed a survey to identify leadership gaps and/or weaknesses in the existing frontline management course. A team of organisational psychologists and leadership consultants extracted statistically significant data from the surveys to build this course.
Outline of the Advanced Supervisory Skills Course:
Positive and Negative Workplace Behaviours
Supervisors need to be constantly vigilant of positive and negative behaviours in the workplace.
Role Integration Techniques
72% of supervisors felt a disconnection between their supervisor's role and the organisation's direction. 78% of supervisors were unaware of the organisation's strategic objectives.
Courageous Conversations and Performance Management
No surprises here. 79% of respondents disliked or strongly disliked the performance management part of their role. Participants felt very uncomfortable having performance management discussions.
When organisations undergo change, it is often a stop/start affair. This session helps participants communicate the need for change and break down change barriers and silos.
Problem Solving Tools for Escalated Issues
62% of respondents would like a wider range of practical tools to deal with escalated workplace issues. Influencing better outcomes was also high (62%) on the wish list when dealing with emotive issues.
Emotional Intelligence and Team Building
EI was not a stated need. But the statistically significant data picked up an EI gap in team development. This module will help participants interact better with each other.
This program can be conducted as in-house training at your offices anywhere in Australia.
Look at what you receive within 24 hours at no cost: