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Dealing with Difficult Internal Customers and External Customers Behaviour

Do you want to learn how you can deal with difficult customers? The experienced team of Preferred Training Networks will prepare you with our difficult customer training. Everyone is a customer. Maybe you have a recurring issue with an internal customer. You just can't see eye to eye. Even a minor dispute flares up because of your relationship. Or maybe it's your biggest external customer who is Read more....

Dealing with Difficult Parents

Most education professionals will agree that managing the parents is far more difficult than managing the students. You’d probably also agree that 5% of the parents cause 95% of the duress. This niche course was designed by an organisational psychologist specifically for Education Professionals. We also recommend inviting non-teaching staff, so the school has an integrated strategy to deal Read more....

Dealing with Difficult Patients & Carers

Whether you are working in an acute health setting or an outpatient clinic, at some point you will be confronted with a difficult patient or carer. In this situation it is easy to lose sight of what you are trying to achieve. The key to dealing with difficult patients and carers is to focus on the immediate behaviour. Then diffuse the situation as quickly as possible and remain safe. Key learning Read more....

Dealing with Difficult People

At some point in your career you will find yourself dealing with difficult people. Sometimes you'll be dealing with difficult internal people. Other times you might be managing a difficult customer. Whether it's your direct manager, a team member, a colleague or even a customer, difficult people can be tricky, challenging and draining. Too many night's sleeps are disturbed due to both managing dif Read more....

Dealing with Disillusionment

Plan of action At some point some people will become disillusioned with their job, the organisation, the industry and even you! Being prepared for this is a very wise strategy. This program will give you the skills and knowledge to identify the symptoms of disillusionment, differentiate between individual and organisational causes and develop effective ways of managing disillusionment. Key learn Read more....

Dealing with Emotional People Course

Having conversations with people in difficult situations is sometimes rewarding and sometimes not. These people can get confused and frustrated. They can vent their anger at an authority whom they perceive as a barrier. This course helps participants deflect anger and set boundaries to reach outcomes. This program is designed to assist participants to effectively deal with people facing difficult Read more....

Dealing With Irate Creditors

When your suppliers are selling goods and services then they are usually happy. However when the economy wobbles your creditors can turn ugly and make their problems very personal. It is like a Jekyll and Hyde relationship. Creditors can forget your total value and this is your opportunity to remind them. This program shows your people how to reassure your creditors. Your people will learn to calm Read more....

Dealing With The Cards You're Dealt

Planning ahead for 2018 with your resources Did you know when you shuffle a deck of cards that the new order of cards is unprecedented? It’s unique and you are the first person in history to have made that order of cards. Let’ s draw a similarity with your team and your workplace. Your team and workplace are also unique. Just like cards you’ll find that you have not been dealt Read more....

Debt Negotiation Course - How to Get Paid Quicker

To maximise credit control effectiveness it is vital to develop key negotiating & influencing skills in order to get prompter payments whilst maintaining customer loyalty. Prompter payment training can sometimes be the difference between payment in full and a debt write off. In the midst of economic crisis, the need to communicate with difficult debtors is becoming more common in the marketpl Read more....

Decision Making Training Course

Interpreting information skills and improved decision making training Professional development training in interpreting skills is an unusual program. There is so much information currently available that people need to grow antennas and filters that can sort the dross from the gems. Organisations lose money when acting on incorrect information and people need to develop information filtering skil Read more....

Delegation Skills Course

Delegate responsibly and liberate yourself from multiple tasks The objective of delegating tasks is to get the task/job done by someone else. If practiced properly, delegation of tasks can help save time and costs for any organisation. People often fail to effectively delegate tasks due to reasons such as fear of letting go, losing control or lack of confidence in other people's abilities. Learni Read more....

Delivering Departmental Objectives With A Diminished Team

Learn the world's best practices and behaviours for leaner departments. Whenever you lose people in a department you lose the ability to complete tasks. Before long the department is in catch up mode and is not operating at optimal effectiveness. This training program was designed for your people to learn world's best practices in running departments with less people. Assist your team to keep thei Read more....

Delivering Mission Critical Projects Training

Ever lost a critical project to an immovable process? Can you think of a project that was flowing seamlessly and then hit a brick wall? This is not a project management course. It is assumed that the participants have a strong understanding of Project Management. This course tackles the tricky behaviours around projects that can be the difference between project success and project failure Surely Read more....

Design a Checklist Training

The checklist is a tried and tested tool. It can ensure a series of tasks gets completed in the correct order. The checklist has one arch-enemy, which is habitual assumption. When a process becomes second nature the checklist is discarded. This course will help participants build checklists for both mundane and new processes. Participants will learn how to breakdown complex tasks into a bite siz Read more....

Designing A Training Manual Course

Instructional designers provide support to management in designing and developing programs that effectively and efficiently change behaviours. Often a glimmer of an idea initiates a discussion which leads to a request for the development of a training program. The process of developing a program is a combination of art and science. The instructional designer utilises their ability to systematicall Read more....

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