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Could It Work Better Training

Check your progress and make sure everyone is on the same page! Break free from the mould of doing the same tasks the same way Humans are creatures of habit. We get used to doing something a particular way and soon a habit is born. Every day we unconsciously carry out many tasks very effectively. The problem is that productivity is going backwards at a rate of knots and we need to be constantly Read more....

Courageous Conversations And Managing Performance

Courageous conversations are a critical part of Performance Management. They are also the hardest part as many people dislike conflict and avoid having these tough conversations. This program shows you a proven methodology of dovetailing performance management techniques and having tough conversations to raise the bar. The program works best if it is split over 2 sessions. 1st session The first Read more....

Crisis Management Course

There are times when unexpected situations disrupt organisational functionality. This program is designed to give you and your people the skills to deal with a crisis that may occur at any time. Some organisations excel in periods of crisis because their people know what to do. Other organisations implode every time a crisis occurs. If you are looking for a crisis management training workshop to e Read more....

Critical Conversations

Don't just muddle through critical workplace disputes. When critical workplace issues arise, you need to get the right people together and act swiftly and methodically. Avoiding critical workplace conversations is unproductive Plan of action At some stage we all have to engage in a conversation that can be both difficult and controversial. 'How to have critical conversations' is a program desig Read more....

Cross Cultural Coaching

Cross Cultural Coaching Cross-cultural understanding improves any organisation’s cultural, technological, economic, and political wellbeing. Most organisations are pursuing cultural change strategies, and virtually all need ongoing cultural change and adaptation to survive and thrive. Achieving a cultural change is not a “click of the fingers” exercise. It needs a well thought Read more....

Cultural Awareness Training

Our conditioning and cultural backgrounds influence our thoughts, beliefs, attitudes and behaviours. We tend to see the world through our own limited cultural experiences. This perspective is short-sighted as we now operate in a more culturally diverse society. This makes cultural awareness in the workplace essential to improve work relationships and prevent cultural conflicts. By being culturally Read more....

Cultural Diversity Training

In order to maximise workplace effectiveness, it is important to apply different strategies when communicating with different people. This will avoid the creation of conflicts and misunderstandings. Communicating with people from different cultures is very common in today's workplace. This can involve dealing with a culturally diverse population of stakeholders. With cultural diversity skills tra Read more....

Cultural Intelligence Training

An opportunity to boost the cultural intelligence of your team Cultural Intelligence (CQ) is the ability to relate to and work across cultures. People with higher CQ are usually more successful at blending into diverse environments. People with high CQ can quickly adapt their behaviour to fit with the environment. If you've ever seen a horse whisperer in action, you'll observe how the horse whisp Read more....

Customer Experience Mapping Training

Understanding Your Customer's Journey - Are Your Services Customer Centric? Organisations overrate their ability to interpret the customer's true experience. The challenge for service organisations is ensuring that staff have the knowledge and skills to deliver the services required by customers. This is an opportunity to build customer engagement, loyalty and satisfaction levels. Customer Exper Read more....

Customer Experience Training For The Public Sector

MANAGING THE PLASTICITY OF YOUR SERVICE DELIVERY Your customers continually form perceptions of your services. The key is to make as many positive perceptions as possible through positive customer experiences. Often you can't control the outcome for the customer but you can control the experience the customer receives. This training program was designed specifically for the public service. The p Read more....

Customer Relations

Plan of action Participants will learn proven skills to build relationships with internal and external customers. Participants are often surprised how moments of truth impact both transactional and relationship based interactions. This course helps blueprint the customers experience and highlight opportunities to improve your level of service and customer relations. This course captures the behav Read more....

Customer Service Training Course

Looking for quality customer service training for yourself or your employees? The highly experienced team of Preferred Training Networks is here to provide you with – comprehensive customer service management training. It is critically important to deliver a top-level professional service to customers. Even when a customer's needs cannot be met, it is crucial that their expectations be mana Read more....

Customised & Tailored Training

To deliver a world class service delivery we use the 7 Filter Approach™ The 7 Filter Approach™ ensures you can receive the best possible customisation of your learning program. With 30 trainers, facilitators and instructional designers in our network we use the 7 Filters methodology. Filter 1 - Subject Expert Identification On your behalf we source a referred subject expert for you Read more....

Dealing with Aggressive People Course

Are you facing aggressive people in your workday? Have you noticed higher levels of aggression? Would you like to learn some practical skills to manage aggressive people?Aggressive people can be both difficult and dangerous. Aggressive people can be intimidating. Aggressive people are sometimes fuelled with drugs and/or alcohol.So this course was designed by an organisational psychologist to keep Read more....

Dealing with Challenging Situations

“When we are no longer able to change a situation, we are challenged to change ourselves” – Victor Frankl People deal with challenging situations in different ways. You’ve heard of the fight or flight responses from our primeval instincts. “Freeze” is also a recognised response. Although not always a good one, it still has its place. You might have faced a chal Read more....

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