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AI Appreciative Inquiry and Design Thinking Course

Design Thinking and Appreciative Inquiry Here are some questions you might have in your mind about Design thinking and Appreciative Inquiry. How do I apply design thinking to work? How can I do things better at work? What new ideas can we implement at work? If you are looking for courses to boost your professional skills, our design thinking and appreciative inquiry training course may prove to Read more....

3 Blind Mice Training

Overcoming 3 persistent struggle points “An organisation is a miracle to be embraced rather than a problem to be solved” The 3 blind mice are metaphors for the three blinkers that are holding your organisation back from achieving its strategic objectives mission and vision. This facilitated course will take your leadership team through the academically sound Appreciative Inquiry methodology Read more....

Account Management Training Course

In order to provide excellent service and to maintain key accounts, it is important to know what your customers expect from the relationship. It is essential to manage clients effectively to build a long-lasting relationship with them. Many organisations lose sight of what their customer's need and want. They usually focus on their products or service rather than understanding what their customers Read more....

Accountability in the Workplace Course

Are You Eager To Promote Accountability In The Workplace? Accountability implies the ability of an employee to take responsibility for a task and generate results. It is an essential aspect of an employee’s professional life and can play a key role in boosting the overall performance of the business. Accountability in the workplace is about fulfilling a commitment and is integral to the su Read more....

Adaptive Flexible Management Training

Employers and employees continue to be faced with shorter deadlines and immediate priorities. How flexible is your management team? Learn to reduce your lag time when an opportunity arises and stay ahead of the field. Ask yourself the following questions: Is our organisation quick to respond when a business opportunity arises? When a profitable niche develops, is our organisation at the head Read more....

Adaptive Leadership Skills Australia Workplace

Adaptive LEADERSHIP Taking risks, Making decisions, Learning from the event, Adjusting your plans Adaptive leadership is an interesting leadership approach. This model encourages taking risks, making decisions, learning from the event and then adjusting your plans. Although it may sound like “hit and hope”, it is actually quite sophisticated. Here is an opportunity to discover Read more....

Adding Value to Your IT Customer Service

Would it help your organisation if your IT Department improved the quality of its service delivery? The IT Department can become a communication silo. This course was designed by an organisational psychologist to relaunch the internal/external customer service charter of the IT Department. There has been a major push in Australia towards ITIL® (Information Technology Infrastructure Library). Read more....

Admin Work Management Training

UNBURDENING THE WEIGHT OF ADMIN Imagine you’re in a little fishing tinny boat. Then on the horizon, you spot another boat. As this boat comes closer it looms larger and larger. You rev your engine and you manage to get out of the way of a large luxury liner. You bounce around very uncomfortably in the water and then you see another liner coming. In fact, there’s a flotilla of never-en Read more....

Advanced Account Management Training Course

At the beginning of this workshop we ask the participants what the expectations are of the ideal Account Manager. There are so many diverse perceptions of what the role delivers. It is more than sales and more than relationship management. It is more than negotiation skills. One Account Manager summed up her role as follows which we thought was insightful: "Every day I walk the 'value exchange Read more....

Advanced Negotiating Skills

Advanced techniques, the experts use to overcome deadlocks and stop employees giving away unnecessary concessions Advanced negotiating skills are critical if your people are negotiating deals more than $50,000. Behavioural experiments conclude that people who have not mastered the art of negotiation will concede up to 5 times the amount of concessions that a master negotiator will concede. This c Read more....

Advanced Supervisors Course

Advanced Supervisory Skills - Leading the way in your industry Supervisors often report feeling "stuck in the middle". This sandwich effect has a huge impact on productivity and morale. This course will help your supervisors find new and exciting challenges in their roles. Participants critique supervisory case studies and hypothetical issues from your industry. This course also introduces partic Read more....

Agile Project Management Training Course

What do your team leaders and supervisors really need to know about Agile? This is an abridged Agile Project Management course. Your team leaders and supervisors will gain a very good working knowledge of the AGILE approach. This one-day workshop will give your participants a rapid understanding of the values, benefits, and practices of Agile and Scrum and how this applies to your job. Tradi Read more....

Aim Higher

  Higher performing managers are motivated by advanced professional development opportunities and a clear pathway to promotions. Being in this eclectic group, higher performing managers want challenging and tailored professional development programs. They want interesting tasks and recognition. A big challenge is how to avoid these higher performers becoming bored and jumping ship. Or even Read more....

Alternative Dispute Resolution Training

Plan of action Woody Allen quipped that 80% of success was just showing up. You can dispute the percentage but showing up certainly helps in resolving disputes. In this course, participants discover critical knowledge and the essential skills of being a mediator. Participants will also learn the essentials of facilitating effective groups. As you would expect, this course hinges around managing c Read more....

Ambiguity and Contrast Training

A rough translation of a 14th century monastic scribe suggests that ambiguity was invented because the romans were ruling the world too well. When ambiguity was introduced, all their commands went astray. Plan of action Ambiguity causes havoc in communications. Due to our cultural upbringing and our conditioning, we perceive the world differently to everyone else. Our clear as crystal instructio Read more....