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A Trusted Learning And Development Advisor
All Micro Learning
Performance Management And Bullying Awareness
- Address poor performance before it spirals and set boundaries.
- Be alert to what behaviours may be perceived as bullying by different personality types.
- Gain the skills to have courageous conversations with reports; peers and managers.
- Develop rapport which generates trust and manages resistance
Email Writing Skills Training and Etiquette
- Recognise and remove the 4 biggest email errors.
- Use active verbs instead of passive verbs.
- Avoid using social media habits
- Keep your emails integrated and easy to read.
Building Rapport with Your Team
- Build rapport with your people
- Blueprint the employee experience
- Manage expectations of the mining sector
- Give and receive feedback.
Stress Management
- Identify the causes and symptoms of stress
- Discuss the stressors of dealing with difficult people
- Utilise time management skills to get past chaos management
- Pursue positive thoughts rather than dwelling on faults.
Email Writing Skills Training and Etiquette
- Recognise and remove the 4 biggest email errors.
- Use powerful active verbs instead of passive verbs.
- Calibrate an email style guide and learn the 7 signs of email excellence.
- Keep your mining jargon easy to read
Listening And Being Fair
- Learn to utilise effective emotional intelligence
- Communicate fairness parameters and be intuitive
- Explain decisions using NLP communication techniques
- Listen to mining feedback without forming judgement.
Lean Thinking Styles to Reduce Waste and Gain Productivity
- Deliver a behavioural change to improve quality using Lean thinking techniques
- Address uneven work flow
- Deal with and resolve customer complaints
- Reduce waste in mining.
Sizing Up People Successfully
- Understand interpretation and learning styles
- Learn to use active listening and questioning skills
- Gain clarity and context quickly
- Interpret what drives people
Workplace Conflict Resolution Training
- Rid your organisation of the number one cause of workplace conflict – role ambiguity
- Focus on the root cause rather than addressing symptomatic responses.
- Build rapport with opposition thinking styles.
- Critique a 5-step conflict resolution plan.
Ideas Generating
- Extract valuable ideas from your team.
- Practise using modern ideas generating tools
- Use time management techniques to speed up the processes.
- Build a positive organisational culture that fosters employee input
Trust Building
- Embed a transparent culture
- Understand the link between lack of trust and low productivity
- Drive high performance and productivity
- Remove role ambiguity.
Managing Uncertainty At The Workplace
- Understand the importance of contingency planning
- Explain the root cause of the uncertainty.
- Set behavioural parameters regarding the change and uncertainty.
- Ensure your employees effectively manage stress and anxiety during times of uncertainty
