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Vendor Management Skills Training Course

Plan of action Building customer relationships is an imperative component of any successful business. Putting the needs of the customer first and developing a robust customer relationship can enable you to gain an edge over competitors. If you wish to enhance your client relationship management skills, this course is ideal for you. Our vendor management course is designed to equip parti Read more....

Legitimate Leadership

Strong leadership is perception-based and earned. It is easy to assume that staff will follow orders and direction. The reality is that they often don’t. A constant organisational grumble is managers blaming staff and staff blaming managers. It is common in those situations to hear the following from staff ... "Senior management, they have no idea of what is really going on." And the follo Read more....

Leading Change

Leaders are responsible for ensuring that change snowballs through the organisation. If you don’t have the fundamentals in place then your change endeavours will keep hitting hurdles. You’ll end up dragging your people (reluctantly) through the change. Inevitably there will be acrimony in the ranks. This is a barrier to change Planning for change is essential. Communicating, formally Read more....

Train the On-The-Job Trainer

Critical workplace learning often hinges on these trainers When was the last time you trained your on-the-job trainers as a group? Many organisations are embracing 70:20:10. But they often assume that the 70 piece is working smoothly. Are all your on-the-job trainers truly on the same page? On-the-job training offers an effective way to enhance the competencies of employees and enables them to Read more....

Maintaining Acumen in Senior Executive Meetings

Improving and Fine-Tuning Meeting Behaviours When the Senior Executive team meets, you would expect every meeting to be seamless. You’d expect an orderly and cordial approach to the pressing matters to the organisation. The reality can be quite different. Do any of the following behaviours interrupt your Senior Executive meetings? Personality clashes Senior Executive resentment and riv Read more....

Health Services Training

5S FOR HEALTH SERVICES A proven method to clean up and standardise the workplace Have a quick look around your workplace. What does it look like? Are all the workstations neat and organised? Is there a standardisation of service? This course is very much in vogue in health at the moment. Most offices have neat desks and not-so-neat desks there is ambiguity over the tidiness standard. Not-so-neat Read more....

Warehouse Management & Supervision Training

MANAGING & SUPERVISING WAREHOUSE STAFF & SUBCONTRACTORS At last - A course designed specifically warehouse depot managers and supervisors This is a tailored training course specifically for warehouse supervisors and managers. The training materials and scenarios hinge around working in a busy warehouse. The warehouse management course will enable you to develop a better understanding of Read more....

Open Plan Work Training

OPEN PLAN OPEN MIND Strategies to make open plan work for you It wasn't that long ago that organisations were worried about how employees would react to non-smoking in the workplace. Open Plan working is becoming the norm nowadays. You wouldn't want to be a builder specialising in partitions these days. Most workplaces today have open floor plans with shared work areas. Some employees take to o Read more....