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Dealing with Disillusionment

Plan of action At some point some people will become disillusioned with their job, the organisation, the industry and even you! Being prepared for this is a very wise strategy. This program will give you the skills and knowledge to identify the symptoms of disillusionment, differentiate between individual and organisational causes and develop effective ways of managing disillusionment. Key learn Read more....

Customer Relations

Plan of action Participants will learn proven skills to build relationships with internal and external customers. Participants are often surprised how moments of truth impact both transactional and relationship based interactions. This course helps blueprint the customers experience and highlight opportunities to improve your level of service and customer relations. This course captures the behav Read more....

Managing Office Politics

Plan of action If you don’t see any politics in your office then maybe you are not looking hard enough. Once you have three people you are likely to have politics. People in the workplace jostle for a variety of perceived benefits and resources such as ego, promotion, status, image, and even desks and offices! Office politics is not necessarily a hindrance, indeed managed properly it can bo Read more....

How To Stop New Teams Imploding

Typically, teams start off full of enthusiasm. New and exciting challenges lie ahead. Team members are keen to be involved and to contribute to the team’s success. Unfortunately, this initial enthusiasm wanes. Personalities and egos begin to surface and impact negatively on team morale and performance. Too many new teams become dysfunctional because they are not managed effectively. Intern Read more....

Performance Appraisals Training (PAT)

There are two kinds of people in the world. Those who glide through Performance Appraisals and those who just can’t bear them… If given a choice between a root canal and a performance appraisal, some people would choose the root canal. But why do they need to be so difficult for some people? There is no doubt that the four main stumbling blocks at Performance appraisal time is: L Read more....

Managing The Reluctant Technical Manager

Plan of action The challenge for the reluctant technical manager is to accept that managing and leading people is a full-time job requiring a new skill set including management skills, emotional intelligence, interpersonal skills and self-awareness. The good news is that these skills can be learnt! This innovative program will give reluctant technical managers the critical skills to develop as a Read more....

Understanding Local Government

Plan of action For most people, local government is only about rates and rubbish. However local government provides an extensive and diverse array of services and assets to the local community including planning/building, health services, recreation/leisure and local infrastructure. Because of this diversity, working in local government can be rewarding and challenging. This course is designed t Read more....

Interpersonal Skills Training

Plan of action Most employers of choice provide interpersonal skills training for their people. Whether it is negotiating a deadline, complimenting a colleague, providing feedback or simply saying good morning, interpersonal skills still play a vital role in the workplace. No matter your role, you still have to interact with other people as you go about your job. In most instances you actually ha Read more....

Customer Service Course

Looking for quality customer service training for yourself or your employees? The highly experienced team of Preferred Training Networks is here to provide you with – comprehensive customer service management training. It is critically important to deliver a top-level professional service to customers. Even when a customer's needs cannot be met, it is crucial that their expectations be mana Read more....

Minute Taking Training Course

Always wondered about a minute taking course and how it will help you? At Preferred Training Networks, you will greatly benefit from this training and ace at your next meeting. ACCURATE MINUTES PROMOTE ACTION Minutes, also known as protocols are the instant written record of a meeting. They typically describe the events of the meeting, starting with a list of attendees, a statement of the issues Read more....

Positive Experiences for Patients

Understanding and setting positive patient experiences is not easy. The next frontier of patient service is creating positive experiences for patients. Your people will be surprised at the innovation and impact of positive experiences for customers. Discover ways to positively change your patients’ experience and interaction with your organisation and your staff. Key learning outcomes Bl Read more....

Personal Leadership

Job titles, position descriptions and delegations of authority do not make leaders. Whilst these formal trappings are significant and symbolic they don’t constitute good leadership. Today’s organisational leaders need to be acutely aware that it is their personal leadership style that is noticed, critiqued and reviewed (and not just their job title). Whether it is comments at the photo Read more....

Coaching for Mutual Results

Here is a chance to fine-tune the direction of your key people. Its not unusual in the workplace for people to be pursuing different outcomes. You certainly want to avoid people counter-pulling. This is also a great opportunity to remove role ambiguity. Coaching for Mutual Results utilises the GROW models and is structured to deliver measurable outcomes. At a glance, here’s what "Coaching f Read more....

Dealing with Difficult Internal Customers and External Customers Behaviour

Do you want to learn how you can deal with difficult customers? The experienced team of Preferred Training Networks will prepare you with our difficult customer training. Everyone is a customer. Maybe you have a recurring issue with an internal customer. You just can't see eye to eye. Even a minor dispute flares up because of your relationship. Or maybe it's your biggest external customer who is Read more....

Realtime Leadership

A leap forwards in real time leadership development RealTime Leadership® is a simple and sophisticated method of launching into your leadership development needs. It helps identify gaps and builds capability improvements to address these gaps in real time. Too many leadership development projects get too complicated. It's easy to get caught up in the diagnostic and theoretical components of Read more....