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Management Coaching

Consider your role for a second - what are you? A leader, a colleague, a coach, a trainer, a mentor, a manager? We use these words daily and often the different titles get muddled up. To coach someone and see them grow as an employee is often regarded as one of the most rewarding things that a business leader can experience. After all, it's through your employees you achieve your goals. However, Read more....

Management Composure

Does your workplace composure remind you of a well disciplined symphony orchestra or a very loud rap song with lots of noise? Slow and steady composed management styles often help you reach your objectives more quickly and effectively than stomping from one crisis to another. Plan of action Workplace composure is probably the most misunderstood of critical management skills. Composure at work un Read more....

Team Building Skills

Teams can only work effectively if team goals are aligned with organisational objectives. Teams can only work effectively if team goals are aligned with organisational objectives. Often, teams do not achieve high levels of productivity and building a high performing team requires a lot of work and training. If the team isn't productive, managers often blame personalities within the team rather th Read more....

Leisure Management

Leisure centres are now very busy people centres with multiple activities for the whole community. As the leisure centre grows you’ve probably also noticed a sharp increase in the amount of regulation and compliance. Leisure centres are now highly regulated. How do you feel when the regulator calls to see how things are going? Do you feel a visit from a regulator is supportive or merely a fi Read more....

Matrix Management

Managing People in Projects When you spread your subject experts onto important projects, reporting lines get blurred. You’ll notice the collapsing of reporting line as the structure becomes chaotic. Whilst the Matrix looks great on paper, the biggest downfall of the matrix system is the confusion it causes. Petty conflicts arise as peers with no authority over one another jostle for power. Read more....

How To Be Strategic

For New and Emerging Leaders This course is essential for new and emerging leaders. The course ensures that the group’s strategic objectives and are clearly aligned with the organisation’s strategic objectives. Designed by an organisational psychologist, this is a great opportunity to ensure your people are all on the same page. What does it really mean to be strategic? Re Read more....

Managing Different Generations In The Workplace

Plan of action A one size fits all management style is ineffective. Wise managers know that staff can be managed differently to boost motivation and productivity. This course was designed by an organisation psychologist to give managers insights into communicating and managing different generations in the workplace. The workplace of older staff telling younger staff what to do is gone. There is Read more....

Energy maintenance

Plan of action Do you know people who tire in the afternoon at work? Or do you know people who are not “morning starters” but rev up through the day? Discover some proven ways to spread your energy levels. This means you won’t get as tired and you’ll have more balanced energy levels throughout the work day. Key learning outcomes At the conclusion of this program particip Read more....

Planning & Being Prepared

Plan of action Is putting out fires a constant part of your day? Most workplace problems should be identified and fenced off in their infancy. Crisis management is demoralising and tiring. Planning and being prepared cures crisis management. If you study high performance organisations, you’ll notice how they calmly get through the problems of the day. Great planners make great managers. Ke Read more....

Assumptions Testing Training Course

Plan of action The ideal leader will need to keep a very close reign on assumptions. Assumptions are often heuristics to get a clear picture of what is occurring. Assumptions are closely related to our life conditioning. Alas, many assumptions are wrong and have tripped up many great leaders. Consider alternatives to fix problems and drive the organisation further. Key learning outcomes At the Read more....

Wide Scanning

Geeting a Broader Perspective Plan of action Wide scanning involves the ability to gather information from a depth of sources. For example, it wasn’t many years ago that Doctors tut-tutted patients who attended chiropractors and acupuncturists etc. However, doctors realised that they don’t have all the answers. Humans are a creature of habit. It’s very comfortable to rely on in Read more....

Patience for Patients

Plan of action Working in today’s health sector can be challenging, demanding and confronting. Between Increasing workloads, stretched budgets and heightened political scrutiny, it’s easy to forget why you embarked on a health career! Undoubtedly for most health professionals, their career choice had a lot to do with improving outcomes for patients and somehow making a difference. How Read more....

Results Orientation & Outcomes

Plan of action Organisations are full of talking and planning and sometimes sacrifice action! In today’s workplace it’s easy for staff to spend their time on researching, reviewing, refining and even reworking but ultimately you need to ask the question, what is the work about? The answer must include results. The challenge is to get the right balance between planning and achieving re Read more....

Managing Professional Egos

Plan of action Everyone has an ego. Ego is an identity of self and can easily be spotted – just listen for the constant use of the word I, I, I, I. Whilst a little bit of ego is healthy, self-inflated egos can cause huge problems in the workplace. Blowing up your own tyres too often gets people off side. Additionally inflated egos often have a strong culture of entitlement too. It’s i Read more....

Dealing with Difficult Patients & Carers

Whether you are working in an acute health setting or an outpatient clinic, at some point you will be confronted with a difficult patient or carer. In this situation it is easy to lose sight of what you are trying to achieve. The key to dealing with difficult patients and carers is to focus on the immediate behaviour. Then diffuse the situation as quickly as possible and remain safe. Key learning Read more....