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Internal Supporting Skills

BRINGING THE ORGANISATIONS INTERNAL STRENGTHS TOGETHER For any organisation to be effective, it needs harmony, collaboration and seamlessness between its internal departments and processes. A chain is only as strong as it weakest link and an organisation is only as strong as its poorest internal support mechanisms. Here is an opportunity to identify and change the internal behaviours that hamper Read more....

Process Improvement Training

Are all your customers equal? Definitely not in the private sector! You should be able to identify your most valuable customers, suppliers and stakeholders. But it’s not easy. Is the customer who buys the most the most valuable? Again the answer is No. Learn this proven methodology and discover the value that permeates through your organisation. Outcomes Understanding how to improve crit Read more....

Proactivity Training Course

Conditioning is related to taking initiative. So are cultural differences. So are decision making styles. In fact you'd be amazed at how many aspects can blinker your focus and initiative. However at the same time it's critically important to adapt to your role. If you are not taking enough initiative and being proactive, you can stifle the organisations opportunities. Key Learning Outcomes At Read more....

Anticipate Problems yet Willing to take Risks

Anticipating workplace problems and being willing to take risks in the workplace could be described as a balancing act. Some organisations move at a glacial pace and miss so many opportunities because of fear of failure and unwillingness to challenge the status quo. Quite often employees and managers default to the apparent safety of travelling the path of least resistance rather than following th Read more....

Advanced Supervisors Course

Advanced Supervisory Skills - Leading the way in your industry Supervisors often report feeling "stuck in the middle". This sandwich effect has a huge impact on productivity and morale. This course will help your supervisors find new and exciting challenges in their roles. Participants critique supervisory case studies and hypothetical issues from your industry. This course also introduces partic Read more....

Sales Business To Business Building Blocks

The b2b sales training – a process in eight easy steps: Decide which blocks of Business to Business Sales best fit the needs of your managers The content of The Building Blocks of Business to Business Sales training program is the decision of the client. Simply put together the building blocks that you consider most valuable. Each block can be conducted in an hour or a day depending on yo Read more....

Client Service Training - Building Blocks

The training process in six easy steps: Decide which blocks of Client Service you would like in your customised training program By working with one of our professional consultants, you can build a customised Client Service training program that suits your organisation and industry. Simply decide which blocks you would like in your Client Service training program and we will assemble them for y Read more....

Management Building Blocks

The training process in eight easy steps: Decide which blocks of Management best fit the needs of your managers The content of The Building Blocks of Management training program is the decision of the client. Simply put together the building blocks that you consider most valuable. Each block can be conducted in an hour or a day depending on your specific needs. You decide how many blocks of Read more....

Sales Skills Building Blocks

Sales Skills Sales Training Courses Learn sales skills, selling techniques and presentation sales skills at our sales training workshop. Our sales management training course explores those skills required to effectively sell your services, products or concepts. Sales training Workshop This workshop will help you acquire those tools to assist you in the sales process and ensure success. Incre Read more....

Workplace Behaviour Course

A to Z of Positive and Negative Workplace Behaviours Take a refresher course in workplace behaviour training. Learn positive behaviour strategies to remove negative behaviours such as bullying and discrimination. If you are serious about removing unacceptable employee behaviours in the workplace then this course is perfect. Don't miss out on this breakthrough course in workplace behaviour traini Read more....

Account Management Training Course

In order to provide excellent service and to maintain key accounts, it is important to know what your customers expect from the relationship. It is essential to manage clients effectively to build a long-lasting relationship with them. Many organisations lose sight of what their customer's need and want. They usually focus on their products or service rather than understanding what their customers Read more....

Assertiveness Training Course

Assertiveness is the art of expressing yourself and standing up for your rights, but not at the expense of others. By communicating assertively, you can feel confident and gain the respect of your colleagues and friends. Assertive communication involves speaking your mind and expressing your point in a constructive manner. People who are assertive tend to have less stress and conflict in their c Read more....

Behavioural Adjustment Techniques In Intense Situations

How well can you adapt your behaviours in intense situations? There are times in our work and personal lives when we might feel that we are in a tumble drier of stressful situations. This program is designed to give you the skills to handle intense situations effectively and safely. Participants will be better able to control their emotive and behavioural reactions. Each participant will be given Read more....

Behavioural Interviewing Styles

It is a proven methodology of interviewing that can measure and fit a candidate's past experiences and performances. What is different about it? The essential difference is that interviewing is a behavioural diagnostic tool that asks competency-related questions that focus on past examples of demonstrated ability rather than asking hypothetical questions. E.g. 'when did you demonstrate...' rathe Read more....

Business Acumen Skills Course

Business acumen underpins knowledge, sound decision making capabilities and having the confidence to lead your organisation or department. Plan of action The term business acumen is simply the art of linking an insightful assessment of the external business world with an understanding of how money can be made. Then stakeholders develop key strategies to deliver desired results. This intelligence Read more....