FAQs (Frequently Asked Questions)
We conduct a wide range of non-technical training in areas such as Client Management, Sales Skills, Cultural Diversity, Problem Solving, Conflict Resolution, Time Management etc. For more details on our training areas click here.
- We′ve mixed the best parts of a training broker to give you a seamless service delivery Subject experts, learning programs and more 1300 323 752
- Here are some of the benefits available to you
- You have access to every imaginable non technical learning program. An outline of 170 of our most popular learning programs is available at all programs
- Your learning project can be any size. We look after all the non technical learning for many of Australia′s Top 500 companies.
- You only have to deal with one point of contact who will introduce you (with your permission) to subject experts within the network as your need develops
- You won′t receive multiple calls from multiple people. One person will be responsible for delivering on all your expectations every time
- To make invoicing more seamless you only receive one invoice and we remunerate all the different people that delivered your service
- We can manage multiple projects simultaneously. For example we could arrange 4 x key note speakers for your sales conference 12 x different half day learning programs 2 x customised full day leadership programs, 3 x one on one coaching programs, the translation of one of your workbooks into Chinese and deliver an instructional design project that you urgently require next month.
- Every member of the network is available for you to call at anytime. This means you can call your trainer facilitator and/or instructional designer whenever you have a query or need an update. All our subject experts are contractors and will be delighted to hear from you and help you. On the other hand we will ask your permission if these people need to call you. This eliminates you receiving multiple mediocre requests like “Will I have a data projector?” Your single point of contact will be responsible for ensuring all these critical parts of your service are delivered seamlessly
- Our clients refer to us as a learning partner. We work for you the client to deliver the best possible learning outcome. All members of our network have been referred into the network by senior management from Australia′s Top 500 Companies
Trial us today
Why don′t you trial us with a small piece of your overall training need. Call us today 1300 323 752 and see for yourself how quickly your non technical learning needs can be met
This means that all the trainers, facilitators and instructional designers within our network have been referred by Senior Managers from Australia′s 500 companies. We are the first network in Australia to provide quality learning through our network of subject experts. In addition, all the subject experts within our network must meet stringent auditing and quality control guidelines.
We can organise learning programs, conferences, key not presentations, one-on-one coaching. The duration of these programs depend on the client′s requirement. A learning program may be as short as a 90 minutes or it may be a package that lasts over 12 months.
We provide learning solutions for people working at different levels within the organisation. This includes the Entry Level Staff, Team Leaders, Supervisors, Middle Management, Senior Management and CEO′s.
After the project is delivered, it is evaluated based on the written feedback and comments of the participants. A written feedback report on the program can also be provided to the client if requested. We also provide a program measurement service whereby the success of the program is measured by an independent party. For more details on the measurement service refer to question 7. Participants are provided continuous support and networking opportunities. Preferred Training Networks conducts learning activities in the form of breakfasts and newsletters to update participant knowledge and provides opportunities for networking.
We use a variety of professional development measurement tools. You may be looking for ROI measurement or you may be looking for evidence of a behavioral change You may be looking at alternatives to Kirkpatrick′s level one measurement. Recently predictive measurement of training programs is very popular. We advocate professional development measurement and we have learning data available to help you benchmark the effectiveness of your training. For more information call our measurement consultant 1300 323 752.
It is very difficult to join our network. In fact, 99% of applications from subject experts are rejected due to our stringent quality auditing process. If you are a subject expert of the highest calibre and are interested to join our network, contact us for more information on the entry criteria
We provide a superior service guarantee to all our clients. For details on our service guarantee click here. We assure the quality of our trainers through our strict auditing and quality control guidelines that must be met by all subject experts.
Yes. Our team at Preferred Training Networks strives to do things right every time and our superior service guarantee ensures that you get excellent service through every stage of the training process. We adhere to a strict code of ethics and always aim to earn your trust and respect. In the event of non delivery of our high standard, we will provide you a full and satisfactory service recovery. For details on our service guarantee click here.
Yes. As a caring organisation, 5% of our profit is donated to charity. Our Preferred charity is the The Christina Nobel Children′s Foundation www.cncf.org
To make our service easily accessible we have provided a learning request form that you can complete and return to us. To access the Learning Request form click here. Alternatively, you can contact us by phone, fax or email. For our contact details click here.
Yes. We offer learning anywhere in Australia and overseas.
We respond to all learning enquires within 24 hours. During this time we will be able to provide confirmation of our ability to meet your learning needs.
Clients invoiced by Preferred Training Networks and we subsequently pay our network of subject experts.
Testimonials Across Australia
Excellent facilitator, very informative, genuine and relatable. The day went very fast and was a great introduction to our change journey.
Well delivered training on a potentially ‘scary’ piece of legislation. I think participants now fell more at ease with how to navigate it.
Fantastic content and practical activities. Facilitator was fantastic and knowledgable
Very good, very thorough and engaging
What a great program! Very informative and entertaining at the same time!
One of the best training sessions I have attended. Matt managed to keep everyone engaged right until the end of the day
Thankyou – it was a great day with really good content that we can use and implement straight away!
A very engaging and extremely useful session. I am looking forward to putting the skills into action!
I really enjoyed the way that the course was delivered. Great interaction from the group to help work through scenarios
Great session and really happy that this was offered in our smaller rural area, instead of having to go all the way to Adelaide.
Informative, provided me strategies with different situations
This was the best workshop I’ve done at council in 40 years. Best course ever!
Really knowledgable and fun/entertaining. Quality was high and actually quite helpful.
Trish was a fantastic presenter. I have learnt a lot and would highly recommend this course for everyone.
Very well put together. Trainer knew what she was talking about and very interactive with audience.
Peter did well to engage a diverse group on a subject that has different meanings to different participants. Thank you.
This has been a fantastic course. I have resonated with so many topics. Floreal was very fun & knowledgable. I have learnt so much
Great interactive session that I thought was going to be onerous but was pleasantly surprised how much I enjoyed it.
Very impressive and needed to refresh our minds. I need more courses like this.
Fantastic! I was engaged during the entire day which is rare for me…I learnt so much more than I expected, way above expectation.
Great! The lesson was presented very well, kept engagment & felt very comfortable in the room. Lots of open and honest conversation
Drawing out from the vivid personal stories from participants is good. Stories are the best – we recall stories
Glen was very knowledgable. Also was a great communicator. Did not just read from the book. Very well done as a trainer!
Great course, I will be able to use a lot of the methods to improve my customer service
Best course ever – the program was exactly what we were after. Great training delivery from facilitator. Very engaging.
Facilitator has great knowledge and listened to everyone’s views.
As a 30 year customer service veteran, I was surprised by how much insight I gained today
This course was great! Full day courses are rarely this engaging.
Best course ever – it should be mandatory for all staff!
Trish was great, engaging with everyone to make sure the content was relevant.
Enjoyed the course and loved that it can be used in everyday life.
Excellent training program, full of enthusiasm and knowledge. Loved the stories David!
Great session with achievable tips. I think our company will benefit.
Great energy and good sharing of knowledge.
Really enjoyed the approach to the topic and presentation. Definitely have a new and reviewed way on our daily interactions at work. This has helped me realise and think differently about some compassion fatigue we experience & deal with others more empathetically than reactively.
I found Matt’s facilitation style easy to listen to, follow and understand. This was an effective online training session. Matt guided the participants effectively between the shared screen in Zoom, the workbook and online breakout rooms.
Fantastic! Funny! Enlightening! I could sit and listen to Robert for days! Legitimately the best professional development course I’ve ever experienced. More please!
The program was very helpful and informative, I learnt new presentation skills, got a chance to speak in front of an audience and build confidence. Thank you, I really appreciate that.
Very engaging. Would 100% recommend.
It was clear from the beginning that the trainer was an industry professional. The people at Preferred Training Networks really do take into consideration the client’s needs before providing the trainer and particular course
Genuinely the most practical, useful behavioral course I’ve done to date. Bravo.
Great presenter, excellent energy. Interesting and relevant content
Best training session that I have attended. Kept me engaged and interested.
This was a great learning workshop that should be compulsory for all Councillors. Matt is a great presenter, clear concise and kept full attention for the full day.
Russell delivered the contents in a manner that was entertaining and engaging.
Red Cross has a large and diverse workforce. I like your ability to adapt to our professional development needs. Your ability to tailor and design courses is refreshingly delightful. The topping on the cake is the exceptional customer service.
Fantastic, first ever we’ve run, and I’m impressed at how well the uptake and relevance was.
We organised a series of “Workplace Resilience” courses In Sydney, Perth, Brisbane and Canberra. The feedback was excellent from all states. It was refreshing to find a national training company that can deliver consistent high-quality programs. Preferred Training Networks were also very flexible and professional – excellent.
Short, sharp and to the point. Ideal length of time.
Tom was a really engaging presenter, really enjoyable and useful session.
David is an excellent training facilitator. He took the time to adapt examples that we could really relate to. He is an EXCELLENT listener! And he is really good at picking apart what individuals say (in a good way) and applying the training to situations we bring forward. As someone who rarely feels comfortable speaking up in a situation like this, his approach was very much appreciated.
Lots of fun, made it easy to learn.
Very engaging trainer!! Rosie was a great facilitator especially in the virtual space. The content was easy to follow and prompted a lot of engagement and collaboration within the group.
The training was well run as an informative discussion instead of a “lecture”. This better engages the trainees.
Trish was wonderful – very insghtful and engaging.
On behalf of the management of WesTrac, I would like to thank you and your team for the valuable assistance given to us in determining the content and facilitating the cultural integration sessions that took place as a result of a new business acquisition. We have had a lot of positive feedback from both the management of WesTrac and the newly acquired employees
Preferred Training Network developed a coaching training package that really met our needs and they made the contextualizing process so easy. Their customer service before and after was excellent and their trainer was refreshing and innovative and really knew his stuff. A pleasure to do business with.
We always enjoy the creativity and new ideas your people have. And your level of service is so professional.
Preferred Training Networks do two critical things really well. They provide high quality, focused, results-oriented training activities, and they back these up with fantastic customer service. Their professionalism and efficiency makes them a pleasure to deal with.
The training was fantastic, We were really happy with the training delivery and the trainer was brilliant. Thank you very much for your assistance.
Preferred Training Networks has delivered a number of very successful training courses here at Penrith. Their courses always have a local government context which is very beneficial. The feedback has always been very positive
Facilitation was excellent and the training was tailored specifically to our needs. We were looking for Customer Service training with a difference and the 3-step approach was really great – the mystery customer component in particular. Recommend this training to organisations who want to investigate and improve the customer’s experience.
He did a marvellous job facilitating this course. Can’t speak highly enough about his style. Participant feedback has been overwhelmingly complimentary.
When I have an internal customer with a Professional Development need, I always have Preferred Training networks top of mind. I know I can ask you to look after the internal customer and I know the outcome will be a success. You’ve helped me design internal courses and sometimes you’ve delivered courses too. An exceptional service.
I’ve been working with Preferred Training Networks for many years, over a few different companies and recommend them highly. They consistently provide outstanding service in their client relationships, their products and their delivery of training, always accommodating the needs and requirements presented to them.
After talking to a number of different providers to help develop our Graduate Program Preferred Training Network absolutely stood out from the competition. We were looking for a series of two-hour long modules designed specifically for us and Preferred have done a brilliant job of delivering that. Their proposals hit the mark every time and we will absolutely be looking to use them again in the future.
Preferred Training Networks conducted detailed planning sessions to understand the business and culture which allowed for specific tailoring of the training course. This led to well facilitated training sessions that engaged participants and had a positive impact on the change process
We organised a series of “Workplace Resilience” courses In Sydney, Perth, Brisbane and Canberra. The feedback was excellent from all states. It was refreshing to find a national training company that can deliver consistent high quality programs. Preferred Training Networks were also very flexible and professional – excellent
The training was well received, useful and relevant and the trainer was fantastic
Looks like you hit the mark again, I love that you guys are available to do this sort of thing
Preferred Training Networks has worked very closely with our organisation to provide relevant and targeted training for our diverse workforce in a variety of areas. Not only do the trainers deliver engaging and interactive sessions, the communication and follow-up are always exceptional.
Buying in training is often like buying clothes on line. They often don’t fit or suit you. You are left feeling disappointed. I can honestly say that this has never been the case with PT. Each time we require their assistance they are able to customise sessions to meet our exact needs. Their facilitators link with us to ensure learning and development for the organisation does not end with the training day. Together we can then achieve maximum return on investment.
The Preftrain Leadership Workshops gave our teams the opportunity to learn techniques and tools to better lead, engage and support their teams. The flexibility to adapt the content to suit our needs and run the sessions in-house was very welcomed. The content was well structured and the trainer facilitated in an engaging and interactive manner, helping to embed the key takeaways of the session.
Preferred Training Networks have been invaluable to our organisation in customising professional integrity and communications courses for us. Your trainers are very experienced and can handle sessions with individuals from any level of the organisation. Thank you for your help and we look forward to working with you again this financial year.
I have worked with Preferred Training Networks over a number of years to deliver onsite training for our employees. Preferred Training Networks took the time to understand my requirements right from their first contact with me. David Souter has a thorough understanding of local government which makes for a great partnership. He has provided us with some amazing trainers who are able to engage our staff and deliver the essential outcomes that Council is looking for. Thank you to David, Niall, Deb and Suzanne for all your help and hard work!
“Pleasure to work with the team at Preferred Training Networks. Great to have training tailored to the needs of our organisation and I found the trainer really listened to what we were trying to achieve through training our Customer Service and Coordinator teams. Staff appreciated that the strategies they learned were clear and practical, which they could readily employ in their day to day work.”
“Very engaged with content – always great to break it up with videos/break out rooms.”
“Content was excellent and well thought out and provided plenty of food for thought. Tom did a very good job of engaging with people via Teams.”
“Very engaging and interesting training session.”
The training was well received, useful and relevant and the trainer was fantastic
Looks like you hit the mark again, I love that you guys are available to do this sort of thing
Great session with achievable tips. I think our company will benefit.
Great energy and good sharing of knowledge.
The Preftrain Leadership Workshops gave our teams the opportunity to learn techniques and tools to better lead, engage and support their teams. The flexibility to adapt the content to suit our needs and run the sessions in-house was very welcomed. The content was well structured and the trainer facilitated in an engaging and interactive manner, helping to embed the key takeaways of the session.
“Very engaged with content – always great to break it up with videos/break out rooms.”
Great interactive session that I thought was going to be onerous but was pleasantly surprised how much I enjoyed it.
David is an excellent training facilitator. He took the time to adapt examples that we could really relate to. He is an EXCELLENT listener! And he is really good at picking apart what individuals say (in a good way) and applying the training to situations we bring forward. As someone who rarely feels comfortable speaking up in a situation like this, his approach was very much appreciated.
The training was well run as an informative discussion instead of a “lecture”. This better engages the trainees.
We always enjoy the creativity and new ideas your people have. And your level of service is so professional.
“Content was excellent and well thought out and provided plenty of food for thought. Tom did a very good job of engaging with people via Teams.”
Russell delivered the contents in a manner that was entertaining and engaging.
Red Cross has a large and diverse workforce. I like your ability to adapt to our professional development needs. Your ability to tailor and design courses is refreshingly delightful. The topping on the cake is the exceptional customer service.
Preferred Training Network developed a coaching training package that really met our needs and they made the contextualizing process so easy. Their customer service before and after was excellent and their trainer was refreshing and innovative and really knew his stuff. A pleasure to do business with.
When I have an internal customer with a Professional Development need, I always have Preferred Training networks top of mind. I know I can ask you to look after the internal customer and I know the outcome will be a success. You’ve helped me design internal courses and sometimes you’ve delivered courses too. An exceptional service.
“Pleasure to work with the team at Preferred Training Networks. Great to have training tailored to the needs of our organisation and I found the trainer really listened to what we were trying to achieve through training our Customer Service and Coordinator teams. Staff appreciated that the strategies they learned were clear and practical, which they could readily employ in their day to day work.”
“Very engaging and interesting training session.”
Really enjoyed the approach to the topic and presentation. Definitely have a new and reviewed way on our daily interactions at work. This has helped me realise and think differently about some compassion fatigue we experience & deal with others more empathetically than reactively.
I found Matt’s facilitation style easy to listen to, follow and understand. This was an effective online training session. Matt guided the participants effectively between the shared screen in Zoom, the workbook and online breakout rooms.
We organised a series of “Workplace Resilience” courses In Sydney, Perth, Brisbane and Canberra. The feedback was excellent from all states. It was refreshing to find a national training company that can deliver consistent high-quality programs. Preferred Training Networks were also very flexible and professional – excellent.
We organised a series of “Workplace Resilience” courses In Sydney, Perth, Brisbane and Canberra. The feedback was excellent from all states. It was refreshing to find a national training company that can deliver consistent high quality programs. Preferred Training Networks were also very flexible and professional – excellent
Well delivered training on a potentially ‘scary’ piece of legislation. I think participants now fell more at ease with how to navigate it.
What a great program! Very informative and entertaining at the same time!
One of the best training sessions I have attended. Matt managed to keep everyone engaged right until the end of the day
Thankyou – it was a great day with really good content that we can use and implement straight away!
A very engaging and extremely useful session. I am looking forward to putting the skills into action!
I really enjoyed the way that the course was delivered. Great interaction from the group to help work through scenarios
Great session and really happy that this was offered in our smaller rural area, instead of having to go all the way to Adelaide.
Informative, provided me strategies with different situations
This was the best workshop I’ve done at council in 40 years. Best course ever!
Really knowledgable and fun/entertaining. Quality was high and actually quite helpful.
Trish was a fantastic presenter. I have learnt a lot and would highly recommend this course for everyone.
Very well put together. Trainer knew what she was talking about and very interactive with audience.
Peter did well to engage a diverse group on a subject that has different meanings to different participants. Thank you.
Fantastic! I was engaged during the entire day which is rare for me…I learnt so much more than I expected, way above expectation.
Great! The lesson was presented very well, kept engagment & felt very comfortable in the room. Lots of open and honest conversation
Glen was very knowledgable. Also was a great communicator. Did not just read from the book. Very well done as a trainer!
Great course, I will be able to use a lot of the methods to improve my customer service
Fantastic! Funny! Enlightening! I could sit and listen to Robert for days! Legitimately the best professional development course I’ve ever experienced. More please!
Genuinely the most practical, useful behavioral course I’ve done to date. Bravo.
Best training session that I have attended. Kept me engaged and interested.
This was a great learning workshop that should be compulsory for all Councillors. Matt is a great presenter, clear concise and kept full attention for the full day.
Very engaging trainer!! Rosie was a great facilitator especially in the virtual space. The content was easy to follow and prompted a lot of engagement and collaboration within the group.
Trish was wonderful – very insghtful and engaging.
The training was fantastic, We were really happy with the training delivery and the trainer was brilliant. Thank you very much for your assistance.
Preferred Training Networks has delivered a number of very successful training courses here at Penrith. Their courses always have a local government context which is very beneficial. The feedback has always been very positive
Facilitation was excellent and the training was tailored specifically to our needs. We were looking for Customer Service training with a difference and the 3-step approach was really great – the mystery customer component in particular. Recommend this training to organisations who want to investigate and improve the customer’s experience.
He did a marvellous job facilitating this course. Can’t speak highly enough about his style. Participant feedback has been overwhelmingly complimentary.
Preferred Training Networks has worked very closely with our organisation to provide relevant and targeted training for our diverse workforce in a variety of areas. Not only do the trainers deliver engaging and interactive sessions, the communication and follow-up are always exceptional.
Buying in training is often like buying clothes on line. They often don’t fit or suit you. You are left feeling disappointed. I can honestly say that this has never been the case with PT. Each time we require their assistance they are able to customise sessions to meet our exact needs. Their facilitators link with us to ensure learning and development for the organisation does not end with the training day. Together we can then achieve maximum return on investment.
I have worked with Preferred Training Networks over a number of years to deliver onsite training for our employees. Preferred Training Networks took the time to understand my requirements right from their first contact with me. David Souter has a thorough understanding of local government which makes for a great partnership. He has provided us with some amazing trainers who are able to engage our staff and deliver the essential outcomes that Council is looking for. Thank you to David, Niall, Deb and Suzanne for all your help and hard work!
Fantastic, first ever we’ve run, and I’m impressed at how well the uptake and relevance was.
On behalf of the management of WesTrac, I would like to thank you and your team for the valuable assistance given to us in determining the content and facilitating the cultural integration sessions that took place as a result of a new business acquisition. We have had a lot of positive feedback from both the management of WesTrac and the newly acquired employees
Preferred Training Networks conducted detailed planning sessions to understand the business and culture which allowed for specific tailoring of the training course. This led to well facilitated training sessions that engaged participants and had a positive impact on the change process
Excellent facilitator, very informative, genuine and relatable. The day went very fast and was a great introduction to our change journey.
The program was very helpful and informative, I learnt new presentation skills, got a chance to speak in front of an audience and build confidence. Thank you, I really appreciate that.
Great presenter, excellent energy. Interesting and relevant content
Preferred Training Networks do two critical things really well. They provide high quality, focused, results-oriented training activities, and they back these up with fantastic customer service. Their professionalism and efficiency makes them a pleasure to deal with.
After talking to a number of different providers to help develop our Graduate Program Preferred Training Network absolutely stood out from the competition. We were looking for a series of two-hour long modules designed specifically for us and Preferred have done a brilliant job of delivering that. Their proposals hit the mark every time and we will absolutely be looking to use them again in the future.
This has been a fantastic course. I have resonated with so many topics. Floreal was very fun & knowledgable. I have learnt so much
Very impressive and needed to refresh our minds. I need more courses like this.
Lots of fun, made it easy to learn.
I’ve been working with Preferred Training Networks for many years, over a few different companies and recommend them highly. They consistently provide outstanding service in their client relationships, their products and their delivery of training, always accommodating the needs and requirements presented to them.
Preferred Training Networks have been invaluable to our organisation in customising professional integrity and communications courses for us. Your trainers are very experienced and can handle sessions with individuals from any level of the organisation. Thank you for your help and we look forward to working with you again this financial year.
Trish was great, engaging with everyone to make sure the content was relevant.
Enjoyed the course and loved that it can be used in everyday life.
Excellent training program, full of enthusiasm and knowledge. Loved the stories David!
Fantastic, first ever we’ve run, and I’m impressed at how well the uptake and relevance was.
On behalf of the management of WesTrac, I would like to thank you and your team for the valuable assistance given to us in determining the content and facilitating the cultural integration sessions that took place as a result of a new business acquisition. We have had a lot of positive feedback from both the management of WesTrac and the newly acquired employees
Preferred Training Networks conducted detailed planning sessions to understand the business and culture which allowed for specific tailoring of the training course. This led to well facilitated training sessions that engaged participants and had a positive impact on the change process
Our Trusted Customers
