Scroll down to read more
Get an instant quote
1300 323 752

The 8 Footprints of Excellent Customer Service for Franchises

Follow the 8 Footsteps and you'll have delighted customers and stronger stakeholder relationships In the franchise industry, customers form perceptions of brands through interactions with franchisees and head office communications. Franchise customers like conformity and should always receive integrated messages. Customers become alarmed and "vote with their feet" when messages between head offi Read more....

Positive Customer Experiences

Understanding and setting positive customer experiences is not easy. Don't sit on your laurels and get complacent with high customer satisfaction levels. The next frontier of customer service is creating positive experiences for customers. Your people will be surprised at the innovation and impact of positive experiences for customers. Setting positive customer experiences is a science and is pro Read more....

Presentation Skills Training Course

Presentation skills training courses provide strategies to teach you how to plan, structure and deliver powerful presentations. Learn how to structure presentations in order to deliver effective messages as well as receive the coaching to dramatically improve your personal presentation. This specific program is one of the leading presentation skills training courses developed to help people engage Read more....

Managing Client Expectations

If you don't meet client expectations then don't expect them to remain your clients - they won't. This training program focuses upon the importance of understanding your clients better. Action Plan How to develop rapport with clients. How to find out what they expect from you and your organisation. How to ensure what you deliver is what the client expects - this is not easy. What to do if Read more....

Telephone Skills Training Course

Currently the internet and the telephone are the main functions people use to buy and sell goods and services. Why do people generally prefer to speak to someone? This is because usually they get reassured by the voice at the other end. Discover new ways to influence potential buyers and understand the psychology of buyer behaviour over the phone. Ask yourself the following about your telephone s Read more....

High Performance Work Practices (HPWP)

High Performance Work Practices (HPWP) is a proven methodology to improve workplace effectiveness. It is a blend of theoretical models backed up with 'how to plans' for your organisation. One of the key differentiators of this methodology is that there is very little pushback from employees. It's a win-win approach where employees and employers gain by simply modifying some of your existing proced Read more....

AI Appreciative Inquiry and Design Thinking Course

Design Thinking and Appreciative Inquiry Here are some questions you might have in your mind about Design thinking and Appreciative Inquiry. How do I apply design thinking to work? How can I do things better at work? What new ideas can we implement at work? If you are looking for courses to boost your professional skills, our design thinking and appreciative inquiry training course may prove to Read more....