Dealing with difficult patients training courses are very useful. Just because someone is a patient, that doesn’t mean they cant be very difficult. This course also covers dealing with difficult carers. And sometimes the patients and the carers don’t have the same expectations. Sometimes the relationship between the patient and care is dysfunctional.
Our tailored Dealing with Difficult Patients and Carers workshops have become ultra popular. This bespoke course has been delivered to most of the main hospitals across Australia. The regional hospitals are now the biggest users of the course. Allied health services & rehabilitation services are now reporting higher levels of patient abuse.
Unfortunately, in some instances patients and their carers can be very difficult. It’s a tricky balance between providing care and setting the boundaries. Dealing with drug and alcohol affected patients and carers is now a worsening problem too.
What Our Previous Participants Think About The Dealing with Difficult Patients & Carers Training Course
Key Learning Outcomes
At the conclusion of this ‘Dealing with Difficult Patients and Carers’ workshop, participants will possess the skills to:
Recognise symptoms of difficult behaviour
Describe the anger cycle
Evaluate motivators of difficult patients and carers
Identify systemic causes of difficult behaviour
Examine current response to difficult patients and carers
Develop strategies for deflecting anger
Understand how to take “time-outs” on busy days
Improve personal emotional resilience
Develop coping mechanisms
Implement the ABC behavioural model
Course Description
The key to dealing with difficult patients and carers is to focus on the immediate behaviour. Then defuse the situation as quickly as possible and remain safe.
‘Dealing with Difficult Patients and Carers’ In-House Program FAQs
For maximum effectiveness, this course is best conducted as an in-house program.
Where can this course be held?
For your convenience, you can choose to conduct this course at your workplace. Alternatively, we can provide a training venue at a small additional cost.
What is the duration of the course?
Each course can be tailored to suit your timeframes.
Where can I get more information?
If you would like more information on this training program, please contact: Preferred Training Networks on 1300 323 752 Email: [email protected]
Dealing with Difficult Patients & Carers 4.5 out of 5 based on 56 user ratings.
Frequently Asked Questions
What types of challenging behaviours from patients and carers are covered in this course?
This course covers a range of behaviours including anxiety, frustration, aggression, emotional distress, non-compliance, and communication breakdowns. Participants learn how to recognise early warning signs and respond appropriately in healthcare or support environments.Related courses:
Will this training help staff communicate effectively with distressed patients or carers?
Yes. Participants learn practical communication techniques to manage emotional conversations, show empathy, set boundaries, and guide interactions toward calm and respectful outcomes.Related courses:
Is this course suitable for healthcare and community services teams?
Absolutely. This training is designed for healthcare professionals, support workers, community services teams, and anyone working with patients or carers in emotionally demanding environments.Related courses:
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The course was very informative and it presented exceptionally well!
Kelvin Muchiri
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Really found inspiration and hope in what Michelle provided
Rhonda Rees
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Amazing course! Engaging, fun and learnt so much. Thank you always.
Kate Bartlett
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Tom was a fabulous trainer very knowledgeable and able to provide practical real life examples and tools that will prove extremely useful.
Vicki Hutchinson
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Best every course
Yonas Masrsha Tesfaye
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Dr Marny Lishman crated an amazing space that not only was open, safe and caring, but gave insight into many different aspects of resilience. She apprieciated different perspectives and opened discussions that were supported and wise.
The presentation was targeted and had the perfect balance of knowledge and reflection.
I would encourage this workshop for any team, especially those preparing of have gone through organisational change!
Ethan Calleja
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Did this course in a session at Professional Services Review Training .Very helpful especially in my work in Public Health .Lots of useful ‘tips and tricks ‘
