Fantastic, first ever we’ve run, and I’m impressed at how well the uptake and relevance was.
Community Development Essentials Training
Delivering community services can be both rewarding and challenging. The Community Development Essentials training course helps professionals build the essential skills to deliver meaningful, effective, and sustainable community programs.
Participants will learn how to strengthen engagement, improve communication, and create positive customer experiences that increase satisfaction and retention — whether working with local councils, not-for-profits, or government-funded community programs.
This highly practical course is ideal for community development officers, project managers, and team leaders who want to make measurable improvements in how services are delivered. It’s also perfect for organisations seeking to build more resilient, empathetic, and connected communities.
Why Choose Preferred Training Networks
Preferred Training Networks is one of Australia’s leading providers of leadership training courses and community engagement workshops. Our facilitators combine real-world experience with evidence-based learning techniques to ensure your team gains skills they can immediately apply.
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Key Learning Outcomes
By the end of the Community Development Essentials course, participants will be able to:
- Apply active listening techniques to better understand the needs of the community.
- Use empathy as a communication strategy to build connection and trust.
- Learn to set and manage expectations to prevent disappointment and service breakdowns.
- Implement knowledge management practices to leverage existing community insights.
- Deliver clear and actionable instructions that minimise misunderstanding.
- Strengthen customer–client service skills for community engagement and support.
- Create positive customer experiences that boost satisfaction and trust in services.
- Use case management and project management tools to keep initiatives on time and on budget.
Course Description
Delivering community services can be rewarding and heartbreaking on a daily basis. This course pivots around delivering the best possible service. This breakthrough course also examines the customer’s experience with your service. Previous participants have been surprised how strategic changes in the customer’s experience can dramatically impact the value derived from the service.

Australia-wide training courses and workshops
At Preferred Training Networks, we provide both in-person and online training programs for a wide range of organisations across Australia. Our Community Development Essentials Training is run by experienced, qualified experts and tailored to the needs of your business and your employees. Our leadership and management education courses are designed to help your team thrive and develop valuable skills that can transform your workplace.
With programs available in Sydney, Canberra, Melbourne, Perth, Adelaide, Brisbane and other areas of Australia, we’re able to help businesses across the country create lasting behavioural change and provide them with the tools they need to reach new heights. If you think your business would benefit from Community Development Essentials Training and the help of our professional coaching network, take the first step and contact our team today. Wherever you are in Australia, our coaching program can either come to your organisation or we organise a venue for your convenience. Find out what our training, workshops and skills courses can do for your business and reap the benefits for years to come.
Get your free online quote right now or give us a call on 1300 323 752 to find out more about Preferred Training Networks and discuss your requirements with us.

















































