Close Quarter Conflict Resolution Techniques
Close Quarter Conflict Resolution Techniques

Designed by a psychologist, this course will help your people discover how to manage their reactions and perceive conflict in a different light. Close quarter conflict usually occurs when people have opposing beliefs, operating systems, value systems, ideals, needs or goals. This type of conflict inevitably leads to reduced productivity and can damage levels of trust within teams therefore effecting […]

Courageous Conversations And Managing Performance
Courageous Conversations And Managing Performance

The program works best if it is split over 2 sessions. 1st session The first session is an experiential learning session taking participants through world’s best performance management practices. This includes managing reactions, preparing a plan, being assertive and being impartial. Interval of at least 24 hours – Between the sessions participants identify performance gaps and opportunities. Participants are required […]

De-Escalating Conflict Techniques
De-Escalating Conflict Techniques

Suddenly you’re in a situation that is boiling out of control. You can feel the tension and you’re fearful of what might happen next. Imagine the difference if you had a toolkit of conflict de-escalation techniques at hand. You’d feel more in control and you not helpless. In fact, these strategies are easy to implement, and you’ll get better and better as your confidence grows. The name of the game is to remain and appear calm and stay safe. You certainly don’t want to unknowingly enflame the situation further so it’s very important that you blueprint your behavioural response. These skills could literally save your life.

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National training schedule 2021

Instructional Design Master Class

Location: Melbourne

Date: 6, 7 & 8 December 2021 | $ 1880 (+GST)