3 Blind Mice Training
3 Blind Mice Training

“Appreciative Inquiry is revolutionizing the field of organisation development and change.” — Robert Quinn, University of Michigan Appreciative Inquiry was adopted from work done by earlier action research theorists and practitioners and further developed by Dr David Cooperrider and Suresh Srivastva. Cooperrider and Srivastva suggest that an organisation is a miracle to be embraced rather than a problem to be […]

Ambiguity and Contrast Training
Ambiguity and Contrast Training

A rough translation of a 14th century monastic scribe suggests that ambiguity was invented because the romans were ruling the world too well. When ambiguity was introduced, all their commands went astray. Plan of action Ambiguity causes havoc in communications. Due to our cultural upbringing and our conditioning, we perceive the world differently to everyone else. Our clear as crystal […]

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Career Management Program

People don’t stay with the same employer anymore. In fact, the average Australian professional will now change their career direction more than 3 times in their working lives. Employees need to be responsible for their own development. However, it is the company’s responsibility to create an environment in which that is possible. If the employer and employee can work together […]

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Chaos Management Training Course

How good are your chaos management skills? Ask yourself the following questions: Our people make fast and correct decisions during a chaos Our people can read the signals of a potential chaos Our people can map out a problem which might be intertwined with the organisational processes Our people have a proven platform to work from during a chaos We […]

Compassion Training
Compassion Training

Plan of action This program is designed to make you imbibe compassion in every facet of your life. Learn how to make compassion a part of your organisational culture and personal character. This program dovetails compassionate behaviours with productivity boosts. Many workforces operate using the blame system which stifles morale and productivity. How to motivate people to be more compassionate. […]

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Confronting Middlers Training

Plan of action Middlers often conceal themselves within an organisation and pay extra attention to process and are not always results orientated. Middlers often operate beneath the radar as their performance is neither exceptional nor poor. Middlers always underachieve and are at the opposite end of the continuum to action orientated people. How to refocus and motivate process orientated people […]

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Contestability in Government Training

Many Departments are adopting a contestability framework as a means of evaluating and improving service delivery and ultimately delivering better value. Contestability involves “testing” how services would rate in a competitive market. If you are looking for contestability training, our course is ideal for you. This course encourages participants to look more broadly at the supply and elasticity of the […]

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Cost Cutting Training

We need to cut costs. We need to cut costs. We need to cut costs. It doesn’t matter how many times you say it. People need to know how to cut costs effectively without damaging productivity and existing service levels to critical customers and clients. Help your people apply lean thinking practical solutions to cut costs. Take the Test – […]

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Foresight Thinking & Methodology

Foresight allows us to think ahead and consider what may eventualise. Foresight would have been critical for mankind to survive and it is often a skill that we utilise subconsciously. This workshop is designed to help participants unleash the power of their foresight. Using this methodology we can get a clearer picture of what seems to be happening, what’s really […]

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Trial By Presentation

So imagine the difference if your people could keep the chairperson, magistrate, or judge more engaged. Imagine the impact of re-framing apparently dull information into more appealing and powerful bite sized pieces. Magistrates and judges react very favourably to well planned and delivered information. This course also gives some tremendous insights into the psychology of influencing, persuasion and confidence building […]

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The 8 Footprints of Excellent Customer Service for Franchises

In the franchise industry, customers form perceptions of brands through interactions with franchisees and head office communications. Franchise customers like conformity and should always receive integrated messages. Customers become alarmed and “vote with their feet” when messages between head office and franchises are not congruent. Within the franchise industry, excellent customer service is a competitive advantage.   Here is a […]

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How To Smell The Roses

Most people have regrets and disappointments in their lives. Many people get fixated chasing dreams. Once the dream is achieved they lose interest and chase another dream. This program looks at what’s really important for you to achieve in your life. It might be that you want to enjoy your job more or to enjoy your children more. For whatever […]

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Change Management Course

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National training schedule 2021

Instructional Design Master Class

Location: Melbourne

Date: 6, 7 & 8 December 2021 | $ 1880 (+GST)