Government Employee Training

Mad, Bad, Sad, Tears, Abuse and Threats

Working in organisations means you’ll be confronted with highly emotional customers and colleagues. Mad, Bad, Sad, Tears, Abuse and Threats are some of the behaviours you’ll encounter. This niche course was designed for employees by an organisational psychologist to give you tools to deal with these unwelcome behaviours.

De-escalating Conflict

The ability to de-escalate conflicts is not just essential for customer service roles; it’s also incredibly valuable for interpersonal workplace relationships and government department management. Safely de-escalating a conflict could be the difference between a positive outcome and something as bad as an injury or lawsuit.

Dealing with Difficult People

How can you set boundaries for difficult people? How do you complete your work in the presence of difficult people? This course will give you the psychological tools to remain composed when dealing with difficult people. The aim is to keep you safe and calm in the face of adversity. Tomorrow is another day and sometimes a tactical withdrawal is the best defence. This course will also show you what not to do. You don’t want to inflame the situation and you want to keep your personal safety top of mind.

Workplace Behaviour Courses

Discover practical behaviour strategies to remove negative behaviours such as bullying and discrimination. If you are serious about removing unacceptable employee behaviours in the workplace then this course is perfect.

Don’t miss out on this breakthrough course in workplace behaviour training. Learn positive behaviour strategies to remove negative behaviours such as workplace bullying and workplace discrimination. This course is an opportunity to audit and label positive and negative workplace behaviours. Help your people learn behaviour strategies to optimise behaviours at work.