Organisations are moving swiftly towards blended learning. Traditional training topics are now ‘online modules’. To cater for employees being “very busy”, the duration of these courses has been significant shortened. So all is well right? Most skills take you about 100 hours to become adept. More importantly to learn a skill, it really helps if […]

We humans are unique in our own ways and understand that everyone has different ways of reacting to people based on values, beliefs and opinions. However, there’s always been one category of people whom you can deal with in the same way because they are annoying and pointless most of the times – The Difficult […]

Management hierarchy can be hard to understand – You as professionals may have trouble setting your professional goals too! You may wonder whether you’d like to become a supervisor or manager, for instance. So, understand the who Supervisors and Manager are, first. Supervisors are professionals who are in direct contact with operatives and the functions of […]

You’re walking home and you spot $5 on the ground. I assume most people would pick it up and think it was a bit lucky finding the $5. Maybe you’ll donate it or you might even buy a lottery ticket while your luck is in. So for a minimum amount of effort (stooping down to […]

Have you ever come across angry parents at School and had no idea how you could possibly deal with them? Well, now you’ll know exactly how to do so. You need to understand something about dealing with difficult parents – these parents love their children educators like you need to understand that, be empathetic towards them. Here […]

I’ve had a problem with my neighbour parking her car willy nilly on our nature strip for the same amount of time 6 ½ years. I reckon I’m a good neighbour but she likes my shaded nature strip particularly in Summer so her car doesn’t get so hot. So she abandons her driveway and her […]

Apple employees strived for better hardware products because Steve jobs inspired them. GE’s senior leadership team reached new heights primarily due to Jack Welch’s mentorship. Amazon ethos today is clear to its employees and the world due to Jeff Bezos’s careful articulation. All these leaders have one thing in common- outstanding communication skills. In this article, […]

Last quarter we were working with a large health organisation. They were preparing for some major changes and they had engaged a change management trainer to run sessions for staff and managers. The exec team contacted us as they’d just finished the pilot program and were concerned that the change management training wasn’t up to date. So […]

From gossiping at the coffee machine to using emails to evade personal contact, today’s workspace offers numerous opportunities for passive-aggressive behaviour. Passive aggression is a masked and deliberate way of expressing hidden anger. A passive-aggressive employee will use numerous types of behaviour to get back at people, without them ever becoming aware of his anger. […]

“Behind the smile, a hidden knife!” This is an ancient Chinese proverb that aptly describes passive aggressive people. Many of us can easily spot overtly aggressive people. While it does not feel good when someone belittles, insults, or criticizes you, at least you know the reason behind feeling hurt. But some people around us, including […]