Question 1

What type of learning do you conduct?

Accepted Answer

We conduct a wide range of non-technical training in areas such as Client Management, Sales Skills, Cultural Diversity, Problem Solving, Conflict Resolution, Time Management, etc.

Question 2

Are you a training broker?

Accepted Answer

We've mixed the best parts of a training broker to give you a seamless service delivery with subject experts, learning programs, and more. You have access to every imaginable non-technical learning program. You only have to deal with one point of contact. We manage multiple projects simultaneously, providing flexibility for your learning needs.

Question 3

What is the duration of the learning programs that you offer?

Accepted Answer

The duration of our programs depends on the client's requirement. A learning program can be as short as 90 minutes or a package that lasts over 12 months.

Question 4

What levels within the organisation can you organise learning for?

Accepted Answer

We provide learning solutions for people working at different levels within the organisation, including Entry Level Staff, Team Leaders, Supervisors, Middle Management, Senior Management, and CEOs.

Question 5

What are the post-program services that you provide to your clients?

Accepted Answer

We provide a post-program evaluation based on written feedback from participants. A feedback report can be provided to the client if requested. We also offer a program measurement service and provide continuous support through networking opportunities and learning activities like breakfasts and newsletters.

Question 6

How do you measure the impact of your learning on our organisation?

Accepted Answer

We use a variety of professional development measurement tools, such as ROI measurement, evidence of behavioral change, and predictive measurement of training programs. You can contact our measurement consultant for more information.

Question 7

As a trainer, facilitator, and/or instructional designer, can I gain entry into your network?

Accepted Answer

It is very difficult to join our network. 99% of applications from subject experts are rejected due to our stringent quality auditing process. If you are interested in joining, contact us for more information.

Question 8

How can you guarantee the quality of your programs and subject experts?

Accepted Answer

We provide a superior service guarantee. All our trainers and subject experts must meet strict auditing and quality control guidelines.

Question 9

Do you provide a service guarantee to your clients?

Accepted Answer

Yes, our superior service guarantee ensures excellent service at every stage of the training process. If our standards are not met, we provide a full and satisfactory service recovery.

Question 10

Do you contribute to any social causes?

Accepted Answer

Yes, 5% of our profit is donated to charity, with our preferred charity being The Christina Nobel Children's Foundation.

Question 11

Do you organise learning in all parts of Australia and overseas?

Accepted Answer

Yes, we offer learning anywhere in Australia and overseas.

Question 12

What is the turnaround time for learning enquiries?

Accepted Answer

We respond to all learning enquiries within 24 hours, providing confirmation of our ability to meet your learning needs.

Question 13

How do you invoice your clients?

Accepted Answer

Clients are invoiced by Preferred Training Networks, and we subsequently pay our network of subject experts.

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