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Inviting and Receiving Feedback, Graciously!

Posted Date: 2013-07-29

At some point in your career, and even your personal life, you will receive feedback. Most people are very happy to receive feedback as long as it is positive. The challenge is receiving negative and critical feedback.



Giving Better Feedback! Tips and Tricks

Posted Date: 2013-07-26

Everyone likes to hear that they are doing a good job! Positive feedback delivered in a constructive manner can invoke feelings of pride, confidence and a sense of a job well done both for the employee and the manager. Employees who feel positive are more likely to continue to demonstrate the behaviours for which they have been praised.



Simplicity and Complexity

Posted Date: 2013-07-23

Don’t you love people who are always telling you how complex things are! The same applies to organisations. Why do some organisations make things far more difficult and complex than they need to be?



Managing Up

Posted Date: 2013-07-17

I talk with a lot of people about their work, their organisations and their manager. I am always intrigued and even surprised at the number of people who don’t know what I am talking about when I ask them about managing up. Why I am surprised? I am surprised because in my experience managing up is one of the most important skills for surviving and thriving in organisations.



Coaching

Posted Date: 2013-07-09

Today's manager is expected to achieve targets and outcomes as well as ensuring their staff are aligned to the organsiational strategy and vision. Furthermore, managers are also expected to develop their staff, nurture talent and manager performance. For many managers the temptation is to focus on the doing part of their roles, the day to day tasks and the transactional stuff. This approach is easy and time consuming but it is short sighted. Managers need to balance the transactional stuff with the longer term issues of strategy, development and vision, and coaching is one way to help achieve this balance.



Managing Anger

Posted Date: 2013-07-09

I grew up in a family where we were not allowed to get angry! I know this sounds all very trivial compared to the horrors that confronted others in their childhood but the point is that the strong limitations I had placed on anger as a child have haunted me into my adult working life. Whether you are dealing with difficult colleagues or challenging customers you need to be able to manage and deflect anger, and part of that process is being OK with your own and other people's anger.