Let's Be Honest, Some People are Difficult to Deal With
Posted Date: 2016-03-22
In the words of Forrest Gump, 'Life is like a box of chocolates, sometimes you just don't know what you are going to get". Each day you head into work and you don't know the type of people you may encounter. Some days are easy with friendly and happy customers surrounding you, making your job wonderful. Other days are a little darker with challenging people in your face, demanding your attention. If you and your team have the skills to turn these people from being difficult into being permenant, happy customers, your business will thank you for it.
5 Ways to Handle Difficult People at Work
Posted Date: 2016-03-16
In a perfect world, difficult people would not exist, especially in the workplace. Unfortunately, we do not live in a perfect world and often we do not choose the people we work with. So an important skill to learn is how to deal with difficult people at work with minimal disruptions.
How Well do you Deal with Difficult People?
Posted Date: 2016-03-15
At some point in your career you will find yourself dealing with difficult people. Sometimes you'll be dealing with difficult internal people. Other times you might be managing a difficult customer. Whether it's your direct manager, a team member, a colleague or even a customer, difficult people can be tricky, challenging and draining. Too many night's sleeps are disturbed due to both managing difficult people and managing self reactions.
Do You Bury your Head in the Sand?
Posted Date: 2016-03-10
Everyone is a customer. Maybe you have a recurring issue with an internal customer. You just can't see eye to eye. Even a minor dispute flares up because of your relationship. Or maybe it's your biggest external customer who is always being difficult yet people turn a blind eye. So what do you do? Are you helping or hindering the situation? Are you sometimes difficult yourself?
Dealing with Difficult People
Posted Date: 2016-03-08
At some point in your career you will find yourself dealing with difficult people. Sometimes you’ll be dealing with difficult internal people. Other times you might be managing a difficult customer. Whether it’s your direct manager, a team member, a colleague or even a customer, difficult people can be tricky, challenging and draining. Too many night’s sleeps are disturbed due to both managing difficult people and managing self reactions.
Posted Date: 2016-03-03
Resilience training is terrific. It certainly makes your day to day job more exciting and more manageable. When things go wrong you’re more likely to accept that things go wrong on occasion. A resilient person will bounce back quicker after disappointment.
From a work perspective a resilient employee is far more valuable too.
6 Ways to Stay Calm Under Pressure
Posted Date: 2016-03-03
Life is getting busier everyday and with the assistance of modern technology, we are spending more hours working than playing. Naturally as workload increases so too does the pressure associated with longer hours at work. Learning how to stay calm under pressure, especially when dealing with difficult clients or customers, can turn a bad day in the office, into a good one.
Raising the Resilience Levels
Posted Date: 2016-03-01
Never before has resilience been so importnat in the workplace. By raising the resilience levels of a team within the work place, there is a natural flow on effect onto the rest of the organisation. Levels of resilience vary across organisations and levels of resilience can even be affected by the day of the week. Being able to prepare a team to handle both stormy and calm seas, raises the resilience levels and increases productivity.
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