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Thinking On Your Toes

Plan of action When you master the skill of thinking on your feet, you immediately instil confidence in what you are saying. This is a very astute business skill. It is astonishing that some people expand their learning in University and constrict their learning style thereafter. To securely think and stand on your own feet you need to be very […]

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Trial By Presentation

So imagine the difference if your people could keep the chairperson, magistrate, or judge more engaged. Imagine the impact of re-framing apparently dull information into more appealing and powerful bite sized pieces. Magistrates and judges react very favourably to well planned and delivered information. This course also gives some tremendous insights into the psychology of influencing, persuasion and confidence building […]

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Trust Building

Think of an organisation that you trust and think of an organisation that you mistrust. Which organisation are you prepared to spend extra with? Which organisation will you complain more about? Which organisation are you more loyal to? Which organisation would you give discretionary effort to? Which organisation is more susceptible to a tighter economy? Your Trust Building program will give your […]

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Trust Peppering for Professional Services

Trust Peppering for Professional Services is a unique course designed specifically for people communicating with their customers. Participants discover how to leverage moments of truth to embed trust. You’ ll be surprised how some proven strategies will result in improving levels of trust with your valued customers. Bonus Module: Idle Saboteurs We’ ve included this very powerful bonus module, highlighting […]

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Wide Scanning

Plan of action Wide scanning involves the ability to gather information from a depth of sources. For example, it wasn’t many years ago that Doctors tut-tutted patients who attended chiropractors and acupuncturists etc. However, doctors realised that they don’t have all the answers. Humans are a creature of habit. It’s very comfortable to rely on information from the same old […]

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Working with Paradox and Ambiguity

Plan of action Whilst most of us would call it “snow”, the Eskimos have more than 17 descriptors of snow in their vocabulary. No matter how clear you believe your instructions are, you need to understand the creeping effect of ambiguity and paradox. Social experiments prove that messages get diluted and jumbled organically passing from person to another. Then add […]

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Workplace Composure and Self Composure

Plan of action Whilst most of us would call it “snow”, the Eskimos have more than 17 descriptors of snow in their vocabulary. No matter how clear you believe your instructions are, you need to understand the creeping effect of ambiguity and paradox. Social experiments prove that messages get diluted and jumbled organically passing from person to another. Then add […]

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National training schedule 2021

Instructional Design Master Class

Location: Melbourne

Date: 6, 7 & 8 December 2021 | $ 1880 (+GST)