All Courses

The course content is engaging and has shown to have significant psychological improvements in the way you can influence and persuade people. The course focusses on both internal and external customers too. When you don’t have hierarchical or statutory power then you really need influencing skills and persuasion techniques Questions you might be asking yourself How do I influence my manager? […]

We asked 90 aged care staff to identify any skill gaps or frustrations that prevented clients getting better care. We had many different responses which we’ve grouped into the following areas. We have also ranked the responses for your convenience. Lack of role clarity and removing role ambiguity Other staff being negative Overcoming interpersonal rivalry and professional ego Negotiating and […]

No matter your role, you still have to interact with other people as you go about your job. In most instances you actually have to rely on other people to get your job done! So imagine if you could build rapport quickly, develop strong working relationships and communicate effectively. This program will provide you with the skills and knowledge to […]

Target Audience: The course can be tailored for the specific cohort whether it be the leadership team, another group of managers/team leaders or employees. Duration: This course is available as a 1-day course or a truncated 1/2-day course. Delivery: This course can be delivered both in-person or virtually. For virtual delivery, we can use our virtual platforms or your organisations. […]

Have a look at your workforce. If they do not appear content then you are losing productivity. If they are unmotivated wave goodbye to discretionary effort and engagement. Take the test below to see how motivated your team is. How well does your organisation motivate your team? Ask yourself the following: 1. Our people feel valued (if you answer no […]

Verbal communication (talking) is only responsible for about 15% of communication. The majority of the message is communicated and transmitted through body language (also known as non-verbal communication). Consider your reaction about how you might interpret a message from a manager whom you met in the corridor and they asked your opinion on what colour the office should be if […]

“You need to engage the reader with policy and procedure writing. The reader needs to understand the ‘why’ and the ‘consequences,’ otherwise you’re just treading water.” – P Quinn Some policies are too long and impossible to understand. Other policies are wafer thin and serve no useful purpose. So, if you’d like to improve how your policies are written and […]

Have a look around your workplace. If you don’t see a well presented group of people then neither do your customers or clients. Program outline Your number one priority – your customers/clients Review of current client service standards: * telephone protocol * meeting at the client’s site * your client’s expectation of the service delivered * communicating with your clients […]

Public speaking is an essential skill for success in many professional and social settings. This course will teach you the fundamentals of successful public speaking, including how to write and deliver a speech, handle difficult questions and situations, and analyse your audience’s reactions. You will gain hands-on experience by creating, practicing, and delivering your own speeches using various types of […]

Plan of action Our minds are conditioned as we go through life. Our minds chunk information as a heuristic tool. We make assumptions continuously even though we may not be aware of it. This program helps people move from sizing up people objectively to strategically. People leave footprints and impressions of their values and likely behaviours. Learn this skill and […]

Our phone etiquette training enables participants to handle telephone call more professionally. Our phone skills training helps people to understand the needs of customers and use the phone in an effective way Ask yourself the following about your telephone skills? We give 100% attention to all our calls? We always ask for all the details from the caller before finishing […]

This program focuses upon strategies to work across communication silos in your organisation. This program shows you how to communicate to these silos and integrate your people and processes and streamline your communications. Does your organisation have communication silos? 1. We often face interdepartmental disruptions 2. We struggle to clearly communicate across all departments 3. Our departments have become myopic […]