Difficult Customers & Challenges

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Mad, Bad, Sad, Tears, Abuse and Threats

For example, participants will learn how to deflect anger rather than confront anger. Participants will learn how to deal with these behaviours in a manner that keeps any follow up aggravation at bay and more importantly keeps your people safe. Other participants that have completed this course have reported their surprise at how this methodology has helped them take control […]

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Learn new skills

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Change Management Course

Why Change Management Course? Employees often

Cultural Diversity Training

Communicating with people from different cultures

Dealing with Difficult Patients & Carers

The key to dealing with difficult patients and

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National training schedule 2021

Instructional Design Master Class

Location: Melbourne

Date: 6, 7 & 8 December 2021 | $ 1880 (+GST)