Our skilled experts discuss the characteristics of aggressive people and the initial micro-aggression tactics these people tend to use. Maybe they are badgering you? They want “aggro” and if that happens, you’re likely to lose. You don’t want aggression. Aggressive people don’t have a pattern of aggression. Sometimes they are opportunistic and will wait till […]
The key to dealing with difficult patients and carers is to focus on the immediate behaviour. Then defuse the situation as quickly as possible and remain safe. ‘Dealing with Difficult Patients and Carers’ In-House Program FAQs For maximum effectiveness, this course is best conducted as an in-house program. Where can this course be held? For […]
Working in today’s health sector can be challenging, demanding and confronting. Between Increasing workloads, stretched budgets and heightened political scrutiny, it’s easy to forget why you embarked on a health career! Undoubtedly for most health professionals, their career choice had a lot to do with improving outcomes for patients and somehow making a difference. However, […]
