Customer Service

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Adding Value to Your IT Customer Service

There has been a major push in Australia towards ITIL® (Information Technology Infrastructure Library). This is becoming a default standard in the IT industry. This identifies that IT is a service and all IT workers are service providers. However, this breakthrough course goes further and creates a “service” culture and mindset within the IT Department. Imagine taking your IT Team […]

Customer Experience Mapping Training

Customer Experience Mapping is a methodology to discover how customers (and potential customers) feel as they experience your service. Customer Experience Mapping will allow your organisation to identify the required skills and knowledge to deliver a positive customer experience. So if Customer Experience Mapping is on your radar, we would highly recommend this program to get everyone on board. Stage […]

Customer Experience Training For The Public Sector

MANAGING THE PLASTICITY OF YOUR SERVICE DELIVERY Your customers continually form perceptions of your services. The key is to make as many positive perceptions as possible through positive customer experiences. Often you can’t control the outcome for the customer but you can control the experience the customer receives. This training program was designed specifically for the public service. The public […]

Customer Relations

This course captures the behaviours that build relationships with customers. By developing some key mentoring skills, your workplace champions will be able to embed these behaviours to your newer recruits or inexperienced representatives. Would you like to attend this program? For maximum effectiveness, this program is best conducted as an in-house program. Ideal group size: 4 – 10 participants. Venue: […]

Customer Service Training Course

It is critically important to deliver a top level professional service to customers. Even when a customer’s needs cannot be met, it is crucial that their expectations be managed. Participants will also learn how to set positive experiences for customers which are proven to increase customer retention and boost lifetime spend. Here are some questions you might be asking yourself […]

Positive Customer Experiences

Setting positive customer experiences is a science and is proven to boost stakeholder engagement levels and simultaneously increase brand loyalty levels. Discover innovative ways to positively change your customers experience and interaction with your organization. Positive customer experiences – Who does them well? The local ice cream store – Have you noticed that delightful aroma when you walk by your ice cream […]

Positive Experiences for Patients

Would you like to attend this program? For maximum effectiveness, this program is best conducted as an in-house program. Ideal group size: 4 – 12 participants. Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost Duration: This program can be conducted as a one day […]

Reduce Customer Complaints

Here are 7 reasons to welcome complaints as an opportunity rather than an annoyance: Most customers vote with their feet and don’t even give you the chance to fix a perceived value imbalance so be thankful they are still a customer. Measuring and reducing complaints as a performance indicator is often easier than measuring “increased customer service levels”. In marketing, […]

Relationship Building with Customers

Building better relationships with your most profitable customers is vital. You need to start focusing better attention on your most profitable customers or somebody else will. Pareto’s principle suggests 20% of your customers are responsible for 80% of your revenue so why treat all your customers the same. How strong are your relationships with your most profitable customers? Ask yourself […]

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Change Management Course

Why Change Management Course? Employees often

Cultural Diversity Training

Communicating with people from different cultures

Dealing with Difficult Patients & Carers

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National training schedule 2021

Instructional Design Master Class (3-Day Workshop)

Location: Melbourne

Date: A hands-on practical course to boost your Instructional Design skills Melbourne - 16th September, 25th & 26th October 2022 Venue: Christies 454 Collins Street, Melbourne, VIC - 3000 Timings: 9 AM - 4 PM | $ 1990 (+GST)

National training schedule 2021

Instructional Design Master Class

Location: Melbourne

Date: 6, 7 & 8 December 2021 | $ 1880 (+GST)