Difficult Customers & Challenges

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Behavioural Adjustment Techniques In Intense Situations Training

How well can you adapt your behaviours in intense situations? Ask yourself the following: I know how to eliminate stress. I control how my mind and body responds to difficult moments. I am aware of the things that cause tension. I know how to deal with angry people. I can easily identify possible exits in a volatile environment. I know […]

Dealing with Aggressive People
Dealing with Aggressive People

Are you facing aggressive people in your workday? Have you noticed higher levels of aggression? Would you like to learn some practical skills to manage aggressive people? So this course was designed by an organisational psychologist to keep you grounded when facing aggressive people. Previous participants have remarked that the course gives them space and skills to deal with the […]

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Dealing with Challenging Situations

This program is designed to assist participants to cope effectively with situations which could be classified as ‘challenging’. Through an experiential learning process, participants will be guided through a journey of understanding as well as specific skill development in the areas of reflective listening, rapport building, developing self-awareness, assertiveness and delighting in diversity. Action Plan Identify and label each challenging […]

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Dealing with Difficult Internal Customers and External Customers Behaviour

Everyone is a customer. Maybe you have a recurring issue with an internal customer. You just can’t see eye to eye. Even a minor dispute flares up because of your relationship. Or maybe it’s your biggest external customer who is always being difficult yet people turn a blind eye. So, what do you do? Are you helping or hindering the […]

Dealing with Difficult Parents
Dealing with Difficult Parents

This niche course was designed by an organisational psychologist specifically for Education Professionals. We also recommend inviting non-teaching staff, so the school has an integrated strategy to deal with difficult parents. Difficult parents have a knack of weaving around your protocols. So it’s important to have a robust strategy in place. Of course, parents have a right to air their […]

Dealing with Difficult Patients & Carers
Dealing with Difficult Patients & Carers

The key to dealing with difficult patients and carers is to focus on the immediate behaviour. Then diffuse the situation as quickly as possible and remain safe. NUTS AND BOLTS Would you like to attend this program? For maximum effectiveness, this course is best conducted as an in-house program. Venue: For your convenience, you can choose to conduct this course at […]

Dealing with Difficult People
Dealing with Difficult People

Sometimes difficult people enjoy being difficult. They enjoy being abusive. They gain immense satisfaction from trying to ruin your day. So, what can you do? How can you set boundaries for difficult people? How do you complete your work in the presence of difficult people? This course will give you the psychological tools to remain composed when dealing with difficult […]

Dealing with Emotional People Course
Dealing with Emotional People Course

This program is designed to assist participants to effectively deal with people facing difficult situations. Through an experiential learning process participants will be guided through a journey of understanding as well as specific skill development in the areas of reflective listening, rapport building, developing self awareness, assertiveness and delighting in diversity. Participants will leave with a greater understanding of how […]

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Dealing With Irate Creditors

When your suppliers are selling goods and services then they are usually happy. However when the economy wobbles your creditors can turn ugly and make their problems very personal. It is like a Jekyll and Hyde relationship. Creditors can forget your total value and this is your opportunity to remind them. This program shows your people how to reassure your […]

Emotional Intelligence for Challenging Situations in LG
Emotional Intelligence for Challenging Situations in LG

At a glance your course covers: What is Emotional Intelligence: different models analysis. Core competencies: self-management; self-awareness; self-regulation; self-motivation and empathy Role of EI at work — social skills; making an impact; creating a powerful first impression; assessing a situation How to accurately perceive and interpret emotions Understand different emotions and manage them in the workplace Use emotions to facilitate […]

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How to Redirect Client Anger

An angry client is a business opportunity. Clients often get angry when they perceive a service failure. The unfortunate thing is that the service failure does not even need to be real. If your client thinks its real then its real. Fortunately there are plenty of business opportunities with angry clients if you manage them instead of reacting to them. […]

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Learn How to Bury the Hatchet in LG

The key to “burying the hatchet” is being able to understand difficult issues and have a toolbox of conflict resolution techniques. Employees and management often find themselves in situations where they are forced to work and communicate with people, but are unable to make a connection with them. Occasionally negative reactions to others can be as a result of value […]

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National training schedule 2021

Instructional Design Master Class (3-Day Workshop)

Location: Melbourne

Date: A hands-on practical course to boost your Instructional Design skills Melbourne - 16th September, 25th & 26th October 2022 Venue: Christies 454 Collins Street, Melbourne, VIC - 3000 Timings: 9 AM - 4 PM | $ 1990 (+GST)

National training schedule 2021

Instructional Design Master Class

Location: Melbourne

Date: 6, 7 & 8 December 2021 | $ 1880 (+GST)