Looking for quality customer service training for yourself or your employees? The highly experienced team of Preferred Training Networks is here to provide you with – comprehensive customer service management training.
Customer Service Skills will provide participants with valuable tools to:
It is critically important to deliver a top level professional service to customers. Even when a customer’s needs cannot be met, it is crucial that their expectations be managed. Participants will also learn how to set positive experiences for customers which are proven to increase customer retention and boost lifetime spend.
Here are some questions you might be asking yourself
How do I improve customer service? How can I make our customers more loyal? How do I deliver exceptional service to the customer? How do I stop customers from being so price sensitive?
PROGRAM OUTLINE: Training Areas
| Module 1: | Learning outcomes |
| Introduction to customer service |
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| “Moments of Truth” |
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| Current levels of service |
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| Module 2 : | Learning outcomes |
| Customer loyalty drivers |
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| Why customers become dissatisfied |
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| Module 3 : | Learning outcomes |
| Active listening skills |
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| Questioning skills |
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| Module 4 : | Learning outcomes |
| Handling customer complaints |
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| Dealing with difficult customers |
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| Committing to a behaviour change |
|
This program can be facilitated at your office.
Guidelines
At Preferred Training Networks, we have more comprehensive courses like: workplace resilience, strategic planning courses, and business report writing. If you have any queries pertaining to any of these courses, feel free to contact our team today.
Building better relationships with your most
Here are 7 reasons to welcome complaints as an
Would you like to attend this program? For
At Preferred Training Networks, we provide both in-person and online training programs for a wide range of organisations across Australia. Our CUSTOMER SERVICE TRAINING COURSE is run by experienced, qualified experts and tailored to the needs of your business and your employees. Our leadership and management education courses are designed to help your team thrive and develop valuable skills that can transform your workplace.
With programs available in Sydney, Canberra, Melbourne, Perth, Adelaide, Brisbane and other areas of Australia, we’re able to help businesses across the country create lasting behavioural change and provide them with the tools they need to reach new heights. If you think your business would benefit from CUSTOMER SERVICE TRAINING COURSE and the help of our professional coaching network, take the first step and contact our team today. Wherever you are in Australia, our coaching program can either come to your organisation or we organise a venue for your convenience. Find out what our training, workshops and skills courses can do for your business and reap the benefits for years to come.
Get your free online quote right now or give us a call on 1300 323 752 to find out more about Preferred Training Networks and discuss your requirements with us.
We offer a wide range of professional development courses for various needs. Avail our courses to enhance professional skills and efficiency. Please fill the following form to get an instant quote and know more about our professional development pricing structure.
We offer a wide range of professional development courses for various needs. Avail our courses to enhance professional skills and efficiency. Please fill the following form to get an instant quote and know more about our professional development pricing structure.
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