Developing Better Conflict Resolution Skills

Conflict resolution skills, why are they so important? Dealing with conflict in the workplace can lead to reduced productivity and can snowball into resentment and bitterness. Workplace conflict usually occurs when people have opposing beliefs, ideas, needs, perspectives or goals. Workplace conflicts should be resolved quickly before they fester and grow.

Dealing With Conflict In The Workplace

If you have evidence of conflict in the workplace then this conflict resolution skills course is ideal. Learn constructive workplace conflict resolution techniques with this very effective conflict management training course. It is unfair to all employees if workplace conflict is not dealt with effectively. Workplace conflict cannot be swept under the carpet.

Workplace Conflict Resolution Skills

In today's workplace, conflict at work is inevitable. Participants are often surprised that organisational conflict is necessary and need not always be perceived in a negative light. All your organisation's stakeholders have different wants and needs. Ideally everyone is pursuing the organisation's objectives and working seamlessly. However the reality is that conflicts will always occur and the goal is to acknowledge and remove them quickly Dealing with conflict in the workplace constructively is an essential skill for everyone. This can be achieved by understanding the psychology and causes of conflict at work.

How good are you at managing conflict?

Is this conflict resolution skills course for you? Ask yourself the following:

  1. I actively listen to what the other person has to say.
  2. I try to identify the underlying interests in a conflict situation.
  3. I develop and analyse various resolution options.
  4. I respect differences in opinion.
  5. I am aware of cross cultural considerations when dealing with conflict in the workplace.
  6. I understand the positive outcomes that can be a result of conflict.
  7. I have a clear understanding of what's expected of me.
  8. I see the whole picture and not just my point of view.
  9. I address the root cause of the conflict rather than symptomatic responses.
  10. I am free from bias and am objective in my dealings with others.
  11. I always ask for other people's opinions.
  12. I ask questions instead of giving orders.
  13. I do not get angry over small issues.
  14. I admit my mistakes when I am wrong.
  15. I focus on the problem but not the person.
  16. I always look at how the situation will affect the future.
  17. I encourage a "moving onwards with no resentment" attitude after a conflict is resolved.
  18. I try to look for common ground as much as possible.

If you answered No to 5 or more of these questions then this course is ideal for you

Workplace Conflict Resolution Training Key Learning Outcomes:

  • Understanding the psychology of conflict.
  • Remove role ambiguity the #1 cause of conflict in the workplace.
  • Identify the different types and causes of workplace conflict.
  • Transform conflicts into positive outcomes.
  • Critique the Thomas Killman conflict framework.
  • Feel comfortable putting forward unpopular perspectives.
  • Understand the psychological impact of ego and personality types.
  • Work collaboratively with diverse stakeholders to reach agreement.
  • Discuss the heliotropic principle.
  • Focus on the root cause rather than addressing symptomatic responses.
  • Build rapport with opposition thinking styles.
  • Embed a positive problem solving culture.
  • 4 strategies to build a goodwill nest for next time.
  • Critique a 5 step conflict resolution plan.
  • Deal with difficult people more effectively.
  • Develop strategies to manage future conflicts.
  • Manage and review all stakeholder relationships.

Conflict Resolution Case Studies
Participants will also explore case studies and locate the root cause of different conflicts in workplaces. Participants will be encouraged to put together strategies to address the root cause of the problem instead of addressing symptoms of the problem. The case studies reinforce how people can deal with conflict constructively instead of avoiding the conflict. Workplace conflict constantly morphs until it is confronted professionally and in a timely manner.

If you would like more information on this training program, please contact: Melinda Kavanagh - Marketing Manager 03 9805 8000 Email:mkavanagh@preftrain.com or visit our website today.

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As part of your continuous professional development, choose the course that has already got a proven track record within your profession. As a guideline a half day course qualifies as 4 CPD points. Points vary depending on your occupation and industry.

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