Directing Others
Managers and leaders balance the need to be directive and supportive. It is also important to be caring and compassionate; however there are situations which do require a more directive style.
Plan of action
Managers and leaders balance the need to be directive and supportive. It is also important to be caring and compassionate; however there are situations which do require a more directive style.
- How to be more directive in the workplace.
- How to use different situational communicative styles.
- How to identify your unique directive style.
- How to maintain open communication in the workplace.
- How to create rapport.
- How to anticipate opposition thinking styles.
- How to reduce information leaks and rumours.
- How to set expectations and keep people informed.
- How to manage people who don’t want to be directed.
“A leader takes people where they want to go. A great leader takes people where they don’t necessarily want to go, but ought to be.” – Rosalyn Carter
Key learning outcomes
At the conclusion of this program participants will possess the skills to:
- Set clear and reasonable expectations.
- Describe what collaborative communication is.
- Use directive language that is unambiguous.
- Set a platform for dialogue.
- Use the GROW model to understand staff needs.
- Keep employees engaged and motivated.
- Kick start crucial performance discussions.
- Be aware of the dangers of symptomatic responses.
- Practice expectations management.
- Use consequences effective and fairly.
- Negotiate when appropriate.
- Construct clear and agreed action plans ensure directives are carried out.
Would you like to attend this program?
For maximum effectiveness, this program is best conducted as an in-house program.
Ideal group size: 4 – 12 participants.
Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost.
Duration: This program can be adapted to meet your requirements.
Cost: Price on request.
Target Audience: Supervisors, Team Leaders and Management.
If you would like more information on this training program, please contact: Melinda Kavanagh – Marketing Manager 03 9805 8000 Email:mkavanagh@preftrain.com
