This breakthrough body language training course is highly recommended if you communicate regularly face to face with customers/clients, direct reports, peers and/or managers. It is critical to understand how people interpret messages through non verbal cues. Verbal communication (talking) is only responsible for as much as 15% of a communication. The majority of the message Read more…
Conditioning is related to taking initiative. So are cultural differences. So are decision making styles. In fact you’d be amazed at how many aspects can blinker your focus and initiative. However at the same time it’s critically important to adapt to your role. If you are not taking enough initiative and being proactive, you can Read more…
Anticipating workplace problems and being willing to take risks in the workplace could be described as a balancing act. Some organisations move at a glacial pace and miss so many opportunities because of fear of failure and unwillingness to challenge the status quo. Quite often employees and managers default to the apparent safety of travelling Read more…
Advanced Supervisory Skills – Leading the way in your industry Supervisors often report feeling “stuck in the middle”. This sandwich effect has a huge impact on productivity and morale. This course will help your supervisors find new and exciting challenges in their roles. Participants critique supervisory case studies and hypothetical issues from your industry. Read more…
There has never been greater demand for dynamic facilitation skills. Have you been to a meeting where the facilitator helped people with diverse views buy into a solution? You can probably think of other times when the facilitator missed the opportunity to deliver results. Many organisations are investing more and more resources into “Train the Read more…
Coaching is the practice of supporting an individual, often referred to as a Coachee, through the process of achieving a specific personal or professional outcome. Coaching Methodology Step 1: Understand Client needs Determine needs of clients and key stakeholders Establish links to existing organisational systems such as competency based frameworks Step 2: Plan the Coaching Read more…
ccasionally there is an issue so sensitive that it dwells comfortably (and festers) in the cupboard. Occasionally a brave soul brings it out in the open and after a barrage of disagreement, it is rehoused in the cupboard to continue festering. The result is akin to people walking on eggshells with an elephant in the Read more…
Authentic Leadership Authentic leadership is a giant step forwards. It adds realness to the leaders. Employees and stakeholders are apathetic of PR and spin of sanitised fake leadership. Authentic leaders have the X factor that creates calmness and instils loyalty. Authentic leaders are comfortable in their own skin with their strengths and weaknesses and often Read more…
Follow the 8 Footsteps and you’ll have delighted customers and stronger stakeholder relationships In the franchise industry, customers form perceptions of brands through interactions with franchisees and head office communications. Franchise customers like conformity and should always receive integrated messages. Customers become alarmed and “vote with their feet” when messages between head office and franchises Read more…
Speed reading training gives you the essential speed reading techniques to help you learn to read faster. This course is suitable for anybody who has a reading tray that is never empty. Most universities now provide speed reading training for their students; however this program is specifically tailored to help you read your individual reading Read more…
